Welcome to Our Support Portal

We will be happy to help you. Our support offers you various possibilities to find a solution quickly. Please select:

Our Internet Support Centre

You can download the latest version of PARTS-PUBLISHER from our support portal at any time. In addition, you will find various descriptive manuals and assitstance. Click here to log in to Docware's support portal.

Open the Docware Support Centre

Your Request for Support

In order to process your request quickly, please fill in the following fields in detail. Please attach the configuration/ dwk file, import files or log files of the web applications etc. to help us analyse your problem.

Support

Support Request
Workbench/Authoring Environment/Catalogue Offline:
In the application under Help | Info... you will find the necessary information.

Catalogue Online/Parts Shop/PPSync:
On the web server under .../webapps/<Name_Web Application> you will find the file version.txt. This contains the required information.

Online Meeting to Be Able to Help Directly

You are already in contact with our support and a ticket was created for your matter of concern.

If so, our support will contact you to start an online meeting via Teamviewer.

Teamviewer allows the support representative to connect to your PC and intervene directly on your installation or verify your request.

Just click on the button below to start the online meeting.

Start Online Meeting Now

Teamviewer starts and generates an ID and a password. Your support representative will ask you to provide him/her this information. The connection is then established and you can explain your problem to the employee.

If you already have Teamviewer installed, you may open your installed version and communicate the ID and password for the meeting with our support representative.

Contact us!

Discover why these companies have chosen PARTS-PUBLISHER as their spare parts catalogue. Contact us now, and learn at first hand which strategic benefits PARTS-PUBLISHER can offer to your after sales service.