Interactive Spare Parts Catalogue and Service Information System with PARTS-PUBLISHER

The interactive spare parts catalogue and service information system PARTS-PUBLISHER is a modular solution for aftersales service. The standard software from Docware optimises the preparation of spare parts, service and product information. The software can be flexibly adapted to the individual demands of the user thanks to maximum configurability and scalability. In addition, spare parts shops and service portals can be set up easily and quickly. With the modular software design, Docware offers a demand-oriented and flexible solution which matches your defined budget and can be extended at any time by individual functions - simple, straightforward and fast. This means you purchase just the modules you require.

What the Spare Parts Catalogue PARTS-PUBLISHER Can Do for You!






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Functions of the Spare Parts Catalogue PARTS-PUBLISHER

The spare parts catalogue software PARTS-PUBLISHER is based on a modular design. In the following chart we show you the individual elements Authoring Environment, Publications and Enhancement Packages and explain them in detail. Click on the elements to find out more.

Editorial System
Authoring Environment
...for compiling catalogues. Configuring layouts and content. Import all data from the leading system in one data pool with Single Source Publishing.
Publication
Online

Online

Enhancement
Documentation

Documentation

Enhancement
Integration

Integration

Enhancement
Schematics

Schematics

Publication
Offline

Offline

Enhancement
3D

3D

Enhancement
E-Commerce

E-Commerce

Enhancement
Languages

Languages

Publication
Print

Print

Enhancement
Updates

Updates

Enhancement
Security

Security

Enhancement
Extended Navigation

Extended Navigation

Publication
Mobile

Mobile

Key Features of the interactive Spare Parts Catalogue PARTS-PUBLISHER

  • Standard software: Software solution with open system architecture and maximum adaptability to customer requirements
  • Modular design: Function models are freely selectable and can be combined as desired. The modular principle offers a demands-oriented solution adapted to your budget – You only purchase functions you require. Extensions with individual functions are possible at any time.
  • Maximum configurability: Individual configuration with just a few mouse clicks – also without any knowledge of programming
  • Open system architecture, standard interfaces: Easy integration in your business processes by simple connection to ERP, PLM, PDM, DMS, CAD, etc. also via web servers
  • Future proof: Based on industry standards, uses up-to-date technologies HTML 5, Java, Ajax and is continuously further developed in line with market requirements; regular releases
  • Data security: Various security mechanisms guarantee maximum security of your catalogue data (128 bit data encryption, expiration date can be scheduled for catalogue use, secure access control, etc.)
  • International: Catalogues available in all national languages (supports Unicode) – used by customers worldwide

Integration of the interactive Spare Parts Catalogue PARTS-PUBLISHER in Your System Environment

Supported Systems - ERP, CAD, Oracle, E-Commerce, Schematics

Docware offers you a product which is easy to integrate in an existing or planned IT landscape. Standardised interfaces are used for this purpose:

Standardised interfaces enable the simple connection of ERP, PLM, CMS, DMS, CRM, PPS, CAD, CAE, logistics or E-Business systems. Data changes in the leading system (for e.g. ERP system) take effect directly in all media produced. Connections to SAP ERP, SAP CRM, SAP E-Commerce, Navision, PSIpenta, Baan, Infor ERP, keytech PDM Suite, etc. have been successfully implemented several times.

Icon Connection to ERP / PLM / PDM / DMS / CMS systems - Find out more Connection to ERP / PLM / PDM / DMS / CMS systems - Find out more

Connection to ERP / PLM / PDM / DMS / CMS systems

Standard interfaces of PARTS-PUBLISHER enable the integration of all common ERP systems, for e.g.

  • ABAS
  • Bäurer B2
  • IBM
  • ID Edwards
  • Infor (Baan)
  • SAP ERP, SAP R/3, SAP R/2
  • MS Dynamics NAV (Navision), MS Dynamics AX (Axapta)
  • Oracle
  • proALPHA
  • PSIpenta
  • etc.

SAP-integrated solutions are the right choice both for catalogue creation and order processing.

Catalogue creation (integration of PARTS-PUBLISHER and SAP ERP or PLM)

The solutions range from semi-automated solutions with manual interventions through to fully automated solutions with which spare parts catalogues are produced at the touch of a button or also automatically from the SAP ERP or PLM system. The editorial of the catalogues can be executed in SAP or PARTS-PUBLISHER, depending on requirements. The following scenarios are possible:

  • Catalogue editorial in SAP ERP
  • Catalogue editorial in PARTS-PUBLISHER

In all cases the data, structures and documents in SAP are used directly for the automated catalogue creation with PARTS-PUBLISHER without duplicate data retention.

PARTS-PUBLISHER is SAP-certified and has a SAP-certified OCI interface (Open Catalogue Interface), which simplifies the connection to E-Business processes. Thanks to the existing standard interfaces, integration in SAP ERP, SAP PLM, SAP CRM, SAP SRM and SAP E-Commerce is relatively simple.

SAP-certified OCI interface (Open Catalogue Interface):

Simple connection to E-Business, E-Procure and E-Service (remote service) systems (for e.g. SAP E-Commerce, Intershop, ClickCommerce, etc.)

SAP-certified SRM interface (Supplier Relationship Management):

Easy connection to SAP SRM systems to simplify procurement processes for suppliers and customers

CoCreate MM Connector:

Standard interface which integrates CoCreate Model Manager with PARTS-PUBLISHER. This interface enables the direct creation of spare parts catalogues from CoCreate Model Manager.

Order processing (integration of PARTS-PUBLISHER and SAP E-Commerce for SAP ERP)

The solutions portfolio ranges from semi-automated solutions with manual interventions through to fully automated solutions. With the latter spare parts orders, which have been initiated online via the PARTS-PUBLISHER catalogue integrated in SAP E-Commerce, are transferred automatically to SAP ERP and further processed there. Order processing including the creation of order confirmation, delivery note and invoice is also automated in ERP.

Standard interfaces of PARTS-PUBLISHER enable the integration of all common PLM, PDM and/or DMS, CMS systems, for e.g.

PLM/PDM:

  • Agile PLM (formerly Axalant)
  • Keytech PLM
  • Model Manager
  • Teamcenter
  • Windchill PDMLink
  • etc.

DMS/CMS:

  • Schema ST4
  • TIM-RS
  • GDS Docuglobe
  • EMC Documentum
  • etc.

We have implemented several solutions with PLM/PDM integration. If you are interested we will be pleased to put you in touch with a contact partner from our reference customers.

Connection to ERP / PLM / PDM / DMS / CMS systems
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Icon Connection to shop / E-Commerce system / portal - Find out more Connection to shop / E-Commerce system / portal - Find out more

Connection to shop / E-Commerce system / portal

The SAP-certified OCI (Open Catalogue Interface) of PARTS-PUBLISHER enables the simple and fast connection of PARTS-PUBLISHER to all common shop or internet portal solutions.

In cases where PARTS-PUBLISHER is integrated in a shop solution, PARTS-PUBLISHER provides the catalogue functions (for e.g. display, search, etc.). The shop solution provides the user management, access control, shopping cart function, etc.

  • SAP E-commerce
  • SAP portal
  • PARTS-SHOP of Docware
  • Click Commerce
  • KUMAtronic Webshop
  • Intershop Enfinity Suite 6
  • Cameleon
  • etc.
Connection to shop / E-Commerce system / portal
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Icon Connection to ECAD system, integration of schematics - Find out more Connection to ECAD system, integration of schematics - Find out more

Connection to ECAD system, integration of schematics

Integrated schematics (electrical, pneumatic, hydraulic plans)

PARTS-PUBLISHER enables the comprehensive integration of electrical and other schematics in the spare parts catalogue. Main advantage is, the PARTS-PUBLISHER spare parts catalogue becomes an "all-round information and ordering system" for your service technicians. This means, all information required for efficient navigation in the electrical documentation is used for the direct data transfer from the ECAD system to the catalogue system without any intermediate formats and logic losses. Effective troubleshooting, signal tracking, spare parts research and ordering are conveniently and professionally supported in all areas - mechanics, electrics, pneumatics and hydraulics.

With integrated electrical documentation the PARTS-PUBLISHER catalogue provides support with:

  • Fully automated generation of catalogues from electrical projects
  • Standard interfaces for ECAD systems (EPLAN, ELCAD, E3.series), others on request
  • Linked mechanical and electrical equipment
  • Effective troubleshooting
  • Signal tracking
  • Ordering of mechanical and electrical spare parts via a standard system (PARTS-PUBLISHER catalogues have a common shopping cart for mechanical and electrical equipment)
  • Search using BMK, name, etc.; Navigation via drawing directory or BMK

For the fully automated transfer of electrical projects from the ECAD system to the PARTS-PUBLISHER catalogue system, standard interfaces were developed with the ECAD manufacturers, which work as a plug-in in the respective ECAD system.

Supported systems:

  • EPLAN P8
  • ELCAD
  • AUCOPLAN
  • E3.series
  • Engineering Base
  • and lots more
Connection to ECAD system, integration of schematics
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Icon Connection to CAD systems - Find out more Connection to CAD systems - Find out more

Connection to CAD systems

Integration of 3D data in the spare parts catalogue

For 3D diagrams in PARTS-PUBLISHER catalogues, you can use 3D-CAD models from all common CAD systems and neutral formats. Where 3D data conventionally had to be converted to perspective illustrations in a complex process, now they can be imported to the author environment of PARTS-PUBLISHER in an automated process and used within a few minutes for the display and interactive use in the catalogue. Docware has various 3D viewers which are seamlessly integrated in PARTS-PUBLISHER. This way thee display and interactive use of different 3D formats in the catalogue is possible. The 3D technology that is suitable for the creation of your spare parts catalogues depends on which CAD system(s) you use and what individual requirements you have. The transfer of the 3D data from the CAD system to the PARTS-PUBLISHER catalogue application can be effected manually or automatically via the interface.

Depending on the technology used, we provide several different converters for converting your 3D CAD data to one of the aforementioned formats. These converters run as a plug-in at the CAD workstation or also as a server solution. If desired the 3D data can be edited before the import to the spare parts catalogue software. If 2D drawings are required, then they can be derived directly from the 3D models. The creation of animations (for e.g. repair instructions, installation instructions, etc.) and their integration in the spare parts catalogue is also possible.

3D formats

  • XVL

Neutral formats

  • IGES
  • VRML
  • STEP
  • Parasolid

Systems

  • Lattice XVL Player
  • Siemens PLMs JT Viewer
  • PTC Arbortext IsoView
  • and lots more

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Connection to CAD systems

Updating and Updates for Parts Catalogues,Software and Offline Media

Spare parts catalogue updating with minimum effort - find out more

Spare parts catalogue updates with minimum effort

The updating of spare parts catalogues traditionally means spending a great deal of money - both for the new creation and also for the redistribution. With PARTS-PUBLISHER the costs for catalogue updates can be reduced to a minimum. With just a few mouse clicks catalogues can be generated with updated data. Solutions with a connection to the data sources promise the highest savings potential. Here only the new import of data to the catalogue database is triggered and an automatic data comparison is performed. Data changes in the leading system become effective in the catalogue database and in all catalogue media. Due to the immense costs only few companies   creating spare parts catalogues in the conventional manner provide catalogue updates.  Companies that use PARTS-PUBLISHER have no such cost pressure. - Thanks to the incredibly low cost for catalogue updates we make demand-oriented updating cycles possible.

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Update offline catalogues - find out more

Update your offline catalogues without a new production

With the PARTS-PUBLISHER enhancement package "Updates", catalogue CDs already in circulation can be updated via the internet. Amendment files are made available on a server, which authorised catalogue users can download via the internet. The updates are automatically integrated in the CD catalogues. The distribution of new CDs is no longer needed. Furthermore, the configuration of the offline catalogues can also be updated in this way. Your customer thus always has the up-to-date catalogue in the current configuration, also with offline media. You save costs for the new production and shipping of the catalogues for offline media.

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Maintenance incl. updates and major releases - find out more

PARTS-PUBLISHER updates and major releases are included in maintenance service

By concluding a service contract you benefit from the further developments of Docware solutions at a fixed price. You receive ongoing support, product updates and documentation at fixed costs. Customised system optimisations which we implement for you are integrated in this maintenance concept. Your investment in terms of the technical availability of Docware solutions is thus protected for years to come - particularly in the case of medium-term and long-term changes to your IT landscape. Docware offers you a comprehensive selection of qualified services, which ensure that your PARTS-PUBLISHER solution runs smoothly and performs perfectly throughout its entire service life.

Security of the interactive Spare Parts Catalogue PARTS-PUBLISHER

Protection of sensitive catalogue data

  • Usage can be scheduled using an expiration date
  • Hardware dongle
  • Adjustable 3D access rights level
  • CD/DVD copy protection
  • Password for catalogue start
  • All data encrypted in a database (128 bit)
  • User management with login/password (personal and/or computer-linked

Future proof

  • Based on industry standards
  • Uses up-to-date technologies
  • Is continuously further developed in line with market requirements

Regular releases for Windows. Browser and database compatibility are guaranteed at all times by standard tests and further development.

Benefit from the interactive Spare Parts Catalogue PARTS-PUBLISHER

  • 60 %

    less effort

    Compare your effort prior to using PARTS-PUBLISHER with the effort you spend now: the cost for creating catalogues has dropped considerably.

  • 73 %

    increase in efficiency

    73% of customers note a considerable increase in efficiency when creating catalogues.

  • 87%

    improvement in quality and up-to-date data

    87% of our customers indicate that the quality of the spare parts catalogues have improved with the use of PARTS-PUBLISHER and their data stays continuously up-to-date.

  • 92 %

    simplified maintenance and updating

    92% of our customers state that the maintenance and updating of the spare parts catalogues are considerably easier now.

  • 93%

    recommendation

    93% of our customers would recommend the spare parts catalogue software PARTS-PUBLISHER.

Find - Simple, fast and accurate

  • Always find the right information – with short research times when searching for catalogues
  • spare parts, wear parts, accessories and service information
  • Via a standard user interface the spare parts, service and product information is provided in the best way possible
  • Easy navigation and visual identification takes the pressure from your service and order hotline: for a better service quality

Greater Efficiency

  • The production times for creating your spare parts catalogues are shorter
  • You receive "Catalogues on demand", thus saving costs
  • Minimum effort creating catalogues and updating data and catalogues
  • Cross-media publishing / Single source catalogue production: Production of all catalogue media (print, CD, internet, mobile devices) from one data pool
  • Easy to use – Configuration without programming knowledge
  • Improved quality and your spare parts and service documentation/information continuously stays up-to-date
  • Catalogues in all required languages

Optimal Integration

  • The catalogue system can be easily integrated in other business processes (connection to ERP, design, logistics, etc.)
  • Complete integration in your system environment - with the help of standard interfaces
  • Consistent use of existing data (parts lists, drawings, 3D models, schematics, prices, service documents such as manuals, etc.) for spare parts catalogues

Increased User Acceptance

  • User-friendly and self-explaining, illustrative catalogues with complete and up-to-date spare parts and service information
  • Defined and targeted access to spare parts catalogues and information for employees, dealers or customers
  • Devices, machines, system or customer specific catalogues per mouse click

Better Selling

  • Rapid processing of spare parts orders – simple, fast, accurate, all around the clock
  • Fewer queries thanks to clear, up-to-date information: Reduce the pressure on service and order hotline
  • Shorter downtimes of faulty devices, machines or systems
  • Spare parts orders will be simplified, the delivery accelerated and incorrect orders avoided, fir more customer loyality and turnover

Added Value - More efficient service

  • Increased customer satisfaction
  • Stronger dealer loyalty
  • Increase in sale of spare parts
  • Improved and more efficient service thanks to better information
  • Optimised workflow in spare parts area

Convenient Access

  • Service and spare parts information available at any time and any location

Keep your data always up-to-date

  • Faster catalogue updates and reduced effort while creating them
  • Updates, upgrades and major releases of the software and included in the maintenance service

Modular Design

  • Modular principle guarantees ideal price-performance ratio and absolute flexibility

Sectors

  • Mechanical engineering

    CASES

    Mechanical engineering

    As a mechanical engineer you are engaged in the development, design and production of machines and machine parts, as well as the sale and marketing of parts, machines and systems.
    Docware optimises the management of your spare parts and your aftersales service. Allow our satisfied customers convince you.

    Find out more
  • Vehicle construction

    CASES

    Vehicle construction

    Whether it is for air, land or sea, the working environment of a vehicle manufacturer is highly complex and shaped by intensive cooperation with suppliers and customers. Docware has the optimal solution for the management of your spare parts and aftersales service. Allow our satisfied customers convince you.

    Find out more
  • Component manufacturing

    CASES

    Component manufacturing

    Components or parts are required for the manufacture and assembly of complex systems. Docware supplies you with a solution to link you to your customers in an effective, fast and simple way. Allow our satisfied customers convince you.

    Find out more
  • Equipment manufacturing

    CASES

    Equipment manufacturing

    Research, development, design, testing and production of devices for a variety of industries determine the everyday life of an equipment engineer. With a customised interactive spare parts catalogue, Docware optimises the management of your spare parts and your aftersales service. Allow our satisfied customers convince you.

    Find out more
  • Plant engineering

    CASES

    Plant engineering

    The objectives of the plant engineer include the planning and construction of technical systems. Docware offers plant engineers and operators the optimal solution for aftersales service. Allow our satisfied customers convince you.

    Find out more

Our Customers

Alstom
Alstom

Alstom is a world leader in integrated railway systems. Alstom manages the widest range of solutions in the market – from high-speed trains to metros and tramways – and associated maintenance, modernisation, infrastructure and signalling solutions.

Find out more …
BOMAG
BOMAG

BOMAG is a global market leading manufacturer and distributor of compaction equipment including single drum, tandem, static, pneumatic rollers, refuse, recyclers and stabilizers.

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Draeger
Draeger

Draeger develops produces and sales devices and systems in the fields of medicine, security and immersion testing.

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Hako
Hako

Hako is an international leading manufacturer of industrial- and building cleaning products as well as outdoor cleaning and ground maintenance devices

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Haver and Boecker
Haver and Boecker

The HAVER & BOECKER OHG is a manufacturer of packaging machines and sieving machine for the basic materials industry. H&B provides innovative solutions for packaging, storage, logistic and materials preparation technology.

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Kaeser Kompressoren
Kaeser Kompressoren

Kaeser is one of the largest providers of compressed air systems and compressed air consulting services.

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Koenig & Bauer AG
Koenig & Bauer AG

The printing press construct and manufacture presses for commercial, digital, newspaper and security printing, support users with after-sales services and provide manufacturing and services for third-party customers.

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Kress-elektrik
Kress-elektrik

KRESS-elektrik GmbH & Co. KG provides tools for industry and trade for drilling, milling , sawing and grinding.

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KUKA Robotics
KUKA Robotics

KUKA Robotics is one of the leading manufacturers of robotic systems worldwide. KUKA offers a unique and wide range of industrial robots and robot systems, covering all common payload categories and robot types, as well as the matching controllers and software for a variety of scenarios.

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MAN Turbo
MAN Turbo

MAN Diesel & Turbo SE is the world’s leading provider of large-bore diesel engines and turbomachinery for marine and stationary applications. The range of goods includes complete marine propulsion systems, turbomachinery units for the oil & gas as well as the process industries and complete power plant solutions.

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Metabo
Metabo

Metabo is a manufacturer of power tools and supplier of accessories for professional users.

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Perkins
Perkins

Perkins is one of the world’s leading providers of diesel and gas engines.

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SAF-Holland
SAF-Holland

SAF-HOLLAND is a leading manufacturer of chassis-related systems and components primarily for trailers, trucks and buses. The product range comprises axle and suspension systems, fifth wheels, kingpins and landing gear.

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Siemens
Siemens

Siemens is an integrated technology enterprise with four principal divisions Industry, Energy, Healthcare, and Infrastructure & Cities.

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Terex
Terex

Terex manufactures a broad range of equipment serving customers in various industries, including the construction, infrastructure, manufacturing, shipping, transportation, refining, energy, utility, quarrying and mining industries.

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Trützschler
Trützschler

The Truetzschler Group is a specialist in fiber preparation for the yarn spinning and nonwovens industries.

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Zeiss
Zeiss

ZEISS offers solutions for the semiconductor, automotive and mechanical engineering industries, biomedical research, medical technology, as well as lenses, photo / film lenses, binoculars and planetariums.

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Contact us!

Discover why these companies have chosen PARTS-PUBLISHER as their spare parts catalogue. Contact us now, and learn at first hand which strategic benefits PARTS-PUBLISHER can offer to your after sales service.