The Docware Services

As individual as your demands

Based on the modular standard software PARTS-PUBLISHER, Docware realises solutions customised to the individual requirements of the customers.

Portfolio of Services

Consulting, process optimisation, software development, implementation and integration are just as much part of the Docware range of services as training and technical support including the hotline and maintenance. Standard software and customised software are maintained over the long term and adapted to new technologies. 

Details of Docware's Range of Services

Icon Consulting / Process optimisation - read more... Consulting / Process optimisation - read more...

Consulting / Process optimisation

Contents

Docware has already successfully carried out several hundred projects in the area of 2D/3D spare parts catalogues, service information systems and B2B/B2C shop systems for the sale of spare parts and accessories. Benefit from this know-how and enjoy comprehensive consulting! We help you to increase your efficiency and save costs. Working hand in hand, we will optimise your processes:

  • Consistent use of existing data and structures
  • Automation and optimisation of all processes in catalogue creation 
  • To simplify the update of distributed catalogues
  • Make consistent and simple processes of spare parts ordering
  • Avoidance of duplicate work and redundancies
  • To simplify your change management

As to better understand and clarify your requirements and individual demands we provide you with a Proof of Concept (PoC). This way we will work out the appropriate solution concept for you.

Result

  • Updated and optimised process
  • Action steps for process optimisation
  • Identified potential in existing process
  • Further steps to optimise processes

Your benefits

  • Cost-efficient implementation of your catalogue, service and shop systems 
  • Solid know-how and expertise in every phase - from the initial analysis through to the execution
  • Optimised solutions adapted precisely to your company, your IT landscape and your demands
  • Identification and definition of potential which becomes even more successful with our tools

Contact us now!

Consulting / Process optimisation
Icon Analysis workshop - read more... Analysis workshop - read more...

Analysis workshop

Contents

A comprehensive analysis of your ACTUAL situation is carried out at your premises. Within two to three days our experts gain a precise insight into your existing processes and requirements.

  • Comprehensive data check
  • Analysis of internal processes
  • Analysis of necessary changes in the process 
  • Analysis of specific requirements
  • Analysis of source and target systems and their interfaces 
  • Definition of what extensions are required and offered
  • Intensive consulting services regarding your requirements
  • Planning of data provision (on demand or automatically to workflow)
  • Definition of target status

Result

  • Summary of analysis and the next steps
  • Conclusion about the quality of existing data 
  • Summary of all requirements (Basic and Extensions) 
  • Presentation of the solution concept 
  • Clarification if you need customising, as well as discussing the issue which specifications workshops are necessary
  • Estimate of time and costs 
  • Clarification as to whether the integration is possible without process changes or which changes are necessary
  • Detailed presentation of the results
  • Documentation of requirements and requests

Your benefits

  • Profound competitive advantages with a detailed, practical and hands-on analysis
  • Important information/suggestions on how you can improve data quality
  • Comprehensive presentation of the results with a precise estimate of costs
  • Initial testing of software tools by Docware
  • Target-oriented proposals for process optimisation - also in CAD area and for the generation of graphics
  • Intensive, close contact with our experts, who provide reliable answers to your questions
  • Your expertise and know-how already will expand with the workshop!

Contact us now!

Analysis workshop
Icon Proof of Concept - read more... Proof of Concept - read more...

Proof of Concept

 

Contents

  • Can be based on the workshop results 
  • Or can contain a component of a workshop 
  • Feasibility study using a solution concept
  • Execution of prototype incl. optional testing phase
  • Pilot project for prospective customers
  • Validation of solution concept
  • Data preparation for import
  • Installation
  • Training
  • Provision of editorial system for testing
  • Creation of publication as prototype for test (hosting or offline on USB stick)
  • Creation of prototype

Result

  • Detailed and assured solution concept 
  • Pilot project can be extended or direct transition to project phase
  • Prototypes for publications
  • Comprehensive test phases
  • System installed online (incl. hosting) or offline system (on USB stick)
  • Editorial system for testing

Your benefits

  • From the outset you are assured that your special requirements can also be implemented - thus minimising the risk
  • The investment costs can be estimated precisely
  • At an early stafe comprehensive test phases identify whether extensions are useful or not
  • You obtain an insight into the creation process so you can actively participate

Contact us now!

Proof of Concept
Icon Specification for customising/software development - read more... Specification for customising/software development - read more...

Specification for customising/software development

Contents

  • Detailed analysis of project
  • The assessment and the specific offer is based on a detailed description of the customised project execution plan 
  • Long-term support and adaptation of customising to new IT requirements and technologies
  • Development of software for individual customer's demands regarding PARTS-PUBLISHER
  • Integration of PARTS-PUBLISHER solutions in existing processes or systems

Result

Presentation of guidelines for project execution - in standard and customising area

  • Precise details as in the case of a functional specification
  • Interfaces
  • Functions 
  • Use Cases/Use Story
  • Agreed and accepted by prospective customer
  • Requirements specification if required

Your benefits

  • Individual and demands-oriented software solutions for special requirements 
  • Specific industry and professional expertise of our employees who are available and at your service
  • Projects with no unpleasant surprises - with high planning and investment security

Contact us now!

Specification for customising/software development
Icon Training  - read more Training - read more

Training

Contents 

  • Training with Docware specialists
  • Trainers with vast experience and training licence
  • Training adapted to target group: editor, application manager (key user, configurator), system administrator
  • Introductory or upgrade/update training

Result

  • Documentation
  • Practical exercise
  • Tutorial

Your benefits 

  • Sophisticated and proven training concept - adapted to your employees and the specific application
  • No time-consuming, expensive special training required
  • You will quickly and effectively get to know our user-friendly and easy-to-use system

Contact us now!

Training
Icon Hosting  - read more... Hosting - read more...

Hosting

Contents 

  • Provision of hosting system technology
  • Maintenance and updating of system components (software updates)

Result

  • Ready-to-use web presence for online catalogues
  • Tool and workflow for independent data management
  • Training courses

Your benefits

  • Professional IT landscape with minimum expenses
  • Simple updating of your published data
  • Data is available at any time with high reliability 
  • No in-house data centre or server required
  • Use of different services such as high-availability setups, switches, firewalls, monitoring, backup and patch management.

Contact us now!

Hosting
Icon Initial operation - read more... Initial operation - read more...

Initial operation

Contents

  • Support during the setup of a system environment installed at the custome's premises 
  • Support in production roll-out stage during go live

Result

  • Support in production roll-out stage during go live
  • Stable system at the time of handover
  • Training for further, independent maintenance of system

Your benefits 

  • High stability and reliability at the time of handover
  • Quick, easy implementation for maximum project success
  • Flexible response to customer requests possible during commissioning
  • Simplification of support with knowledge about structure of customer system

Contact us now!

Initial operation
Icon Automated legacy data transfer - read more... Automated legacy data transfer - read more...

Automated legacy data transfer

Contents

Do you need help preparing your data for the integration in PARTS-PUBLISHER? We are happy to assist you!

  • Data migration from the existing to the new system
  • Automated preparation of legacy data
  • Development of configuration for correct display of data transferred from existing systems to PARTS-PUBLISHER

We have been working with reliable partners for many years who perform the following services in relation to the spare parts catalogue software PARTS-PUBLISHER:

  • Preparation and conversion of existing data, incl. CAD data, graphics and drawings for the transfer to PARTS-PUBLISHER
  • Creation of documents for integration in PARTS-PUBLISHER (for e.g. manuals, repair instructions, installation instructions, etc.)
  • Creation of 3D animations for integration in PARTS-PUBLISHER 
  • Translations etc.

Result

  • Smooth data transfers to PARTS-PUBLISHER

Your benefits 

  • You have the assurance that your existing data will be transferred to PARTS-PUBLISHER and displayed there correctly 
  • You quickly know which data must be prepared or made available in another way - and you keep track of the time and costs involved
  • You receive comprehensive knowledge about the requirements for a smooth import

Contact us now!

Automated legacy data transfer
Icon Service on demand - read more... Service on demand - read more...

Service on demand

Contents

Docware offers you a comprehensive support and consulting service in all areas. The competent staff on our service hotline and your personal contact partners assist you regarding all questions in relation to our products and on working with our solutions - quickly and without unnecessary bureaucracy.

If requests cannot be solved on the phone or remote, we offer you on-site support. Your personal advisor visits you at short notice in order to guarantee normal operation without any interruptions.

With web meetings we offer you immediate solutions via the internet. This allows problems to be diagnosed quickly in real time and solutions to be found by instant interaction with your desktops. Our support employees are able to access your desktops and control these remotely to provide immediate assistance. Even better: You do not need any special software for this. With web meetings we save you expensive on-site visits and ensure shorter processing times.

By concluding a maintenance contract you benefit from all further developments of Docware solutions at a fixed price. You receive ongoing support, product updates and documentation at fixed costs. Customised system optimisations which we implement for you are integrated in the maintenance concept. Your investment in terms of the technical availability of Docware solutions is thus protected for years to come - particularly in the case of medium-term and long-term changes to your IT landscape.

  • Comprehensive and personal consulting 
  • Troubleshooting (without costs, if software-based)
  • Guaranteed updates and upgrades within maintenance agreement- can be performed at any time and without data loss thanks to use of standard technologies
  • Internet support: Access to the Docware support area on the internet (with FAQs)
  • First Level and Second Level Support via service hotline "Made in Germany" (phone, e-mail)
  • Second Level Support on-site
  • Online support via web meeting
  • Maintenance service

Result

  • Updated software version
  • Prompt troubleshooting
  • Processes quickly ready for use again

Your benefits

  • Immediate assistance by remote diagnosis online or on-site if a problem occurs 
  • High system availability with low failure rate - and thus high satisfaction among your customers
  • Quick updating and maintenance possible without data loss

Contact us now!

Service on demand

Introduction / Implementation

PARTS-PUBLISHER out of the box:

Many of our customers use PARTS-PUBLISHER "out of the box", without customer-specific adaptations and low setup costs. The system setup and training are generally combined in such cases. This means one of our application advisors is generally on-site with the customer in order to configure the system according to the customer's requirements and train the employees on the operation and independent configuration of the catalogue application.

PARTS-PUBLISHER projects, customising:

We make a distinction between four phases of the implementation concept for PARTS-PUBLISHER projects which include customising and/or integration in other processes or systems. You can also rely on us after the introduction.

Modern Working Practices at Docware

Docware works agil and applies the Scrum methodology. Our development operates with state-of-the-art technology such as the project management and bug tracking tool Jira.

Here all the individual work packages are itemised and processed transparently for all respective parties (Docware and customer) in the project. The customer is directly involved in the tasks and thus has the option of working flexibly if desired. This way of working benefits from the extensive best practice know-how of our advisors and developers through many years of diverse project experience with customers from all mechanical engineering divisions.

Our Customers

Alstom
Alstom

Alstom is a world leader in integrated railway systems. Alstom manages the widest range of solutions in the market – from high-speed trains to metros and tramways – and associated maintenance, modernisation, infrastructure and signalling solutions.

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BOMAG
BOMAG

BOMAG is a global market leading manufacturer and distributor of compaction equipment including single drum, tandem, static, pneumatic rollers, refuse, recyclers and stabilizers.

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Draeger
Draeger

Draeger develops produces and sales devices and systems in the fields of medicine, security and immersion testing.

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Hako
Hako

Hako is an international leading manufacturer of industrial- and building cleaning products as well as outdoor cleaning and ground maintenance devices

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Haver and Boecker
Haver and Boecker

The HAVER & BOECKER OHG is a manufacturer of packaging machines and sieving machine for the basic materials industry. H&B provides innovative solutions for packaging, storage, logistic and materials preparation technology.

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Kaeser Kompressoren
Kaeser Kompressoren

Kaeser is one of the largest providers of compressed air systems and compressed air consulting services.

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Koenig & Bauer AG
Koenig & Bauer AG

The printing press construct and manufacture presses for commercial, digital, newspaper and security printing, support users with after-sales services and provide manufacturing and services for third-party customers.

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Kress-elektrik
Kress-elektrik

KRESS-elektrik GmbH & Co. KG provides tools for industry and trade for drilling, milling , sawing and grinding.

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KUKA Robotics
KUKA Robotics

KUKA Robotics is one of the leading manufacturers of robotic systems worldwide. KUKA offers a unique and wide range of industrial robots and robot systems, covering all common payload categories and robot types, as well as the matching controllers and software for a variety of scenarios.

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MAN Turbo
MAN Turbo

MAN Diesel & Turbo SE is the world’s leading provider of large-bore diesel engines and turbomachinery for marine and stationary applications. The range of goods includes complete marine propulsion systems, turbomachinery units for the oil & gas as well as the process industries and complete power plant solutions.

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Metabo
Metabo

Metabo is a manufacturer of power tools and supplier of accessories for professional users.

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Perkins
Perkins

Perkins is one of the world’s leading providers of diesel and gas engines.

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SAF-HOLLAND
SAF-HOLLAND

SAF-HOLLAND is a leading manufacturer of chassis-related systems and components primarily for trailers, trucks and buses. The product range comprises axle and suspension systems, fifth wheels, kingpins and landing gear.

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Siemens
Siemens

Siemens is an integrated technology enterprise with four principal divisions Industry, Energy, Healthcare, and Infrastructure & Cities.

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Terex
Terex

Terex manufactures a broad range of equipment serving customers in various industries, including the construction, infrastructure, manufacturing, shipping, transportation, refining, energy, utility, quarrying and mining industries.

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Trützschler
Trützschler

The Truetzschler Group is a specialist in fiber preparation for the yarn spinning and nonwovens industries.

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Zeiss
Zeiss

ZEISS offers solutions for the semiconductor, automotive and mechanical engineering industries, biomedical research, medical technology, as well as lenses, photo / film lenses, binoculars and planetariums.

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Contact us!

Discover why these companies decided on a spare parts catalogue solution with PARTS-PUBLISHER. Contact us now, and learn first hand which strategic benefits PARTS-PUBLISHER brings to your after sales service.