The Docware Services

Consulting / Process optimisation

Contents

Docware has already successfully carried out several hundred projects in the area of 2D/3D spare parts catalogues, service information systems and B2B/B2C shop systems for the sale of spare parts and accessories. Benefit from this know-how and enjoy comprehensive consulting! We help you to increase your efficiency and save costs. Working hand in hand, we will optimise your processes:

• Consistent use of existing data and structures
• Automation and optimisation of all processes in catalogue creation 
• To simplify the update of distributed catalogues
• Make consistent and simple processes of spare parts ordering
• Avoidance of duplicate work and redundancies
• To simplify your change management

As to better understand and clarify your requirements and individual demands we provide you with a Proof of Concept (PoC). This way we will work out the appropriate solution concept for you.

Result

• Updated and optimised process
• Action steps for process optimisation
• Identified potential in existing process
• Further steps to optimise processes

Your benefits

• Cost-efficient implementation of your catalogue, service and shop systems 
• Solid know-how and expertise in every phase - from the initial analysis through to the execution
• Optimised solutions adapted precisely to your company, your IT landscape and your demands
• Identification and definition of potential which becomes even more successful with our tools

Contact us now!

Analysis workshop

Contents

A comprehensive analysis of your ACTUAL situation is carried out at your premises. Within two to three days our experts gain a precise insight into your existing processes and requirements.

• Comprehensive data check
• Analysis of internal processes
• Analysis of necessary changes in the process 
• Analysis of specific requirements
• Analysis of source and target systems and their interfaces 
• Definition of what extensions are required and offered
• Intensive consulting services regarding your requirements
• Planning of data provision (on demand or automatically to workflow)
• Definition of target status

Result

• Summary of analysis and the next steps
• Conclusion about the quality of existing data 
• Summary of all requirements (Basic and Extensions) 
• Presentation of the solution concept 
• Clarification if you need customising, as well as discussing the issue which specifications workshops are necessary
• Estimate of time and costs 
• Clarification as to whether the integration is possible without process changes or which changes are necessary
• Detailed presentation of the results
• Documentation of requirements and requests

Your benefits

• Profound competitive advantages with a detailed, practical and hands-on analysis
• Important information/suggestions on how you can improve data quality
• Comprehensive presentation of the results with a precise estimate of costs
• Initial testing of software tools by Docware
• Target-oriented proposals for process optimisation - also in CAD area and for the generation of graphics
• Intensive, close contact with our experts, who provide reliable answers to your questions
• Your expertise and know-how already will expand with the workshop!

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Proof of Concept

Contents

• Can be based on the workshop results 
• Or can contain a component of a workshop 
• Feasibility study using a solution concept
• Execution of prototype incl. optional testing phase
• Pilot project for prospective customers
• Validation of solution concept
• Data preparation for import
• Installation
• Training
• Provision of editorial system for testing
• Creation of publication as prototype for test (hosting or offline on USB stick)
• Creation of prototype

Result

• Detailed and assured solution concept 
• Pilot project can be extended or direct transition to project phase
• Prototypes for publications
• Comprehensive test phases
• System installed online (incl. hosting) or offline system (on USB stick)
• Editorial system for testing

Your benefits

• From the outset you are assured that your special requirements can also be implemented - thus minimising the risk
• The investment costs can be estimated precisely
• At an early stafe comprehensive test phases identify whether extensions are useful or not
• You obtain an insight into the creation process so you can actively participate

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Specification for customising/software development

Contents

• Detailed analysis of project
• The assessment and the specific offer is based on a detailed description of the customised project execution plan 
• Long-term support and adaptation of customising to new IT requirements and technologies
• Development of software for individual customer's demands regarding PARTS-PUBLISHER
• Integration of PARTS-PUBLISHER solutions in existing processes or systems

Result

Presentation of guidelines for project execution - in standard and customising area

• Precise details as in the case of a functional specification
• Interfaces
• Functions 
• Use Cases/Use Story
• Agreed and accepted by prospective customer
• Requirements specification if required

Your benefits

• Individual and demands-oriented software solutions for special requirements 
• Specific industry and professional expertise of our employees who are available and at your service
• Projects with no unpleasant surprises - with high planning and investment security

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Training

Contents 

• Training with Docware specialists
• Trainers with vast experience and training licence
• Training adapted to target group: editor, application manager (key user, configurator), system administrator
• Introductory or upgrade/update training

Result

• Documentation
• Practical exercise
• Tutorial

Your benefits 

• Sophisticated and proven training concept - adapted to your employees and the specific application
• No time-consuming, expensive special training required
• You will quickly and effectively get to know our user-friendly and easy-to-use system

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Hosting

Contents 

• Provision of hosting system technology
• Maintenance and updating of system components (software updates)

Result

• Ready-to-use web presence for online catalogues
• Tool and workflow for independent data management
• Training courses

Your benefits

• Professional IT landscape with minimum expenses
• Simple updating of your published data
• Data is available at any time with high reliability 
• No in-house data centre or server required
• Use of different services such as high-availability setups, switches, firewalls, monitoring, backup and patch management.

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Initial operation

Contents

• Support during the setup of a system environment installed at the custome's premises 
• Support in production roll-out stage during go live

Result

• Support in production roll-out stage during go live
• Stable system at the time of handover
• Training for further, independent maintenance of system

Your benefits 

• High stability and reliability at the time of handover
• Quick, easy implementation for maximum project success
• Flexible response to customer requests possible during commissioning
• Simplification of support with knowledge about structure of customer system

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Automated legacy data transfer

Contents

Do you need help preparing your data for the integration in PARTS-PUBLISHER? We are happy to assist you!

• Data migration from the existing to the new system
• Automated preparation of legacy data
• Development of configuration for correct display of data transferred from existing systems to PARTS-PUBLISHER

We have been working with reliable partners for many years who perform the following services in relation to the spare parts catalogue software PARTS-PUBLISHER:

• Preparation and conversion of existing data, incl. CAD data, graphics and drawings for the transfer to PARTS-PUBLISHER
• Creation of documents for integration in PARTS-PUBLISHER (for e.g. manuals, repair instructions, installation instructions, etc.)
• Creation of 3D animations for integration in PARTS-PUBLISHER 
• Translations etc.

Result

• Smooth data transfers to PARTS-PUBLISHER

Your benefits 

• You have the assurance that your existing data will be transferred to PARTS-PUBLISHER and displayed there correctly 
• You quickly know which data must be prepared or made available in another way - and you keep track of the time and costs involved
• You receive comprehensive knowledge about the requirements for a smooth import

Contact us now!

Service on demand

Contents

Docware offers you a comprehensive support and consulting service in all areas. The competent staff on our service hotline and your personal contact partners assist you regarding all questions in relation to our products and on working with our solutions - quickly and without unnecessary bureaucracy.

If requests cannot be solved on the phone or remote, we offer you on-site support. Your personal advisor visits you at short notice in order to guarantee normal operation without any interruptions.

With web meetings we offer you immediate solutions via the internet. This allows problems to be diagnosed quickly in real time and solutions to be found by instant interaction with your desktops. Our support employees are able to access your desktops and control these remotely to provide immediate assistance. Even better: You do not need any special software for this. With web meetings we save you expensive on-site visits and ensure shorter processing times.

By concluding a maintenance contract you benefit from all further developments of Docware solutions at a fixed price. You receive ongoing support, product updates and documentation at fixed costs. Customised system optimisations which we implement for you are integrated in the maintenance concept. Your investment in terms of the technical availability of Docware solutions is thus protected for years to come - particularly in the case of medium-term and long-term changes to your IT landscape.

• Comprehensive and personal consulting 
• Troubleshooting (without costs, if software-based)
• Guaranteed updates and upgrades within maintenance agreement- can be performed at any time and without data loss thanks to use of standard technologies
• Internet support: Access to the Docware support area on the internet (with FAQs)
• First Level and Second Level Support via service hotline "Made in Germany" (phone, e-mail)
• Second Level Support on-site
• Online support via web meeting
• Maintenance service

Result

• Updated software version
• Prompt troubleshooting
• Processes quickly ready for use again

Your benefits

• Immediate assistance by remote diagnosis online or on-site if a problem occurs 
• High system availability with low failure rate - and thus high satisfaction among your customers
• Quick updating and maintenance possible without data loss

Contact us now!