Spare Parts Summit 2020
8th April 2020
As you probably know, the spare parts division is considered the revenue driver of an after-sales department. However, organizations need to adapt to a rapidly changing world and changing customer behaviours (and expectations) in order to retain the competitive edge and grow their revenue. Continuous innovation is therefore the only key to success.
Thankfully, most manufacturers have understood the primary necessities to stay competitive in today’s economy is to be able to respond to customer needs faster and more accurately.
Service orientation is the way forward, because it helps lock in the installed base, it has the potential for more stable revenues, it increases the differentiation of services, it challenges competitors on value rather than price, and it meets customer demand for more service-based contracts.
While the ability to sell spare parts online worldwide has become a necessity for both large and small businesses, what impact does e-commerce have on a company's pricing strategies and logistics channels?
Learn more about those topics and questions during the spare parts summit.
Take part to our idea blitz session
If you would like to learn how you can optimize your after-sales service, reduce the effort for catalogue creation and introduce spare parts management in your IOT solution, take the opportunity to participate in our brainstorming session to gain valuable experience.
Join us on April 08, in Coventry for a unique one-day event to discuss, share and network strategies to ensure your customers get the right part at the right time, at the right price.