Get Closer To Your Customer

Nowadays customer behaviour and expectations are rapidly changing. Especially while technology is having more and more of a dominant role.

Within that, big-picture puzzle of transforming towards a solution provider the parts business is only one piece, but it is one with great potential to getting closer to your customers.

Today one of the biggest technological innovation that is affecting the spare parts operations is e-commerce. It has become a necessity for small and large enterprises to be able to sell parts online to customers all over the world.

Therefore, we would like to help you to get closer to your customers and their needs.

How to comfort your customers in after sales

For many manufacturing companies, producing industrial products for business-to-business customers, delivering spare parts on time is key to achieve customer satisfaction and for long-term business growth. Companies face the risk of losing business if they are not able to deliver the spare parts on time. Delivering spare parts on time can be achieved either by keeping inventories, leading to blocked working capital or by developing modular products and a responsive supply chain. Additive manufacturing (AM) technologies are opening up possibilities for such manufacturers to produce low volume parts with uncertain demand within the required lead times. But, companies lack the expertise to identify the right parts causing unnecessary deliveries and hotline effort. To produce relief, by using an interactive spare parts catalogue identifying spare parts has never been easier and faster!

How do I benefit from standard technologies like e-commerce and interactive spare parts catalogues?

Standard technologies, like e-commerce or interactive spare parts catalogues improve the linking of your data. In doing so, your after sales service will be optimised on short and long term. For example, the spare parts catalogue software PARTS-PUBLISHER enables manufacturers and operators of machines, equipment or plants of all industrial branches to professionally provide, distribute and update spare part and service information.

You can easier identify and find your parts faster with an interactive spare parts catalogue. It allows at once a simplified and faster process for spare parts orders, accelerated delivery and prevention of incorrect orders. In addition, the catalogue is available 24/7, which strengthens the customer relationship and stimulates the turnover.

SPARE PARTS BUSINESS PLATFORM

If you are interested in how to deal with customers behavior and its connection to spare parts business, please feel invited to the SPARE PARTS Business Platform in Stockholm, Sweden. The two-day event themed “Get Closer to Your Customer” takes place from February 13 to 14 2018. It is best known for its networking character and various occasions, like workshops, executive circles, discussion panels and keynotes. In those you will learn how to optimize your spare parts operations through value based pricing, digitization, business model innovations, e-commerce, optimized inventory management, 3D printing.

DOCWARE @ SPARE PARTS BUSINESS PLATFORM

Feel free to visit us at our booth and join our executive circle “Interactive Spare Parts Catalogues: Optimise your After Sales Service”.

The executive circles are your chance, in an interactive format, to share your experiences. In a stimulating work atmosphere, the participants discuss new perspectives and ideas.

Our international sales manager Mr Schütte and Mr Herrscher will lead you through the discussion, try to answer your questions and dealing with the following:

  • Still searching for the right part?
  • Tired of the catalogue creation effort?
  • Missing spare parts management in your IOT solution?
  • Feel free to contact me

    Feel free to contact me

    Olaf Herrscher

    International Sales Manager

    Phone: +49 (0) 911 977 59 61
    Mobile: +49 (0) 173 592 60 58
    E-Mail: olaf.herrscher@docware.de

    Contact me
  • Feel free to contact me

    Feel free to contact me

    Herwart Schütte

    International Sales Manager
    International und Deutschland PLZ 40-47, 5, 6
    Phone: +49 (0) ) 911 977 59 21
    Mobile: +49 (0) 177 549 39 97
    E-Mail: herwart.schuette@docware.de

    Contact me

Already busy on February 13 and 14?

Unfortunately, you have no time meeting us in Stockholm, that’s no problem! Do not hesitate to contact us via Mail or phone. We will be pleased to help you! Also, you have the chance to meet us at the following events.

  • MAINDAYS

    MAINDAYS

    March 14. and 15. in Berlin, Germany

  • SPARE PARTS Summit

    SPARE PARTS Summit

    April 12. at the University of Warwick, Great Britain

  • tekom spring conferencce

    tekom spring conferencce

    April 19. and 20. in Koblenz, Germany

Interessted in more articles?

News Overview