Advancing Service Together - Field Service Europe

At Europe’s leading service and support conference „Field Service Europe“ you will have the exclusive chance to make  valuable business contacts, and exchange knowhow and experience about service and support standards of your industry.

Improve your service sustainably

An intelligent service is characterized by field experience. Knowledge and experience should be available and usable for everybody at all time. Create the foundations with an interactive spare parts catalogue and intelligent service information system PARTS-PUBLISHER by Docware. All information for service, repair, maintenance and spare parts procurement are in one system and accessible 24/7. 

Are you interested?

Meet Docware at the Field Service Europe Conference

Where: Amsterdam

When: November 27. & 28. 2018 

Why is it worth visiting?

The three-day conference meets all topics regarding your position, both strategically and tactically. High quality workshops, toolbox talks and lectures about the focus topics enable an active and solution oriented exchange about individual challenges and requirements. Thanks to Field Service Europe you can establish international business contacts and have the opportunity to discuss with experts of service. In addition to the congress the trade exhibition and networking events enriched the exchange between the participants and experts. Docware participates as a partner at the exhibition.

Benefits of an interactive spare parts catalogue

As partner of Field Service Europe Docware demonstrates how to optimise your processes and technically support your field service with our spare parts catalogue and service information system. Docware offers a 30-minute-toolbox talk, where we will discuss your individual requirements, challenges and questions. Our Experts will be pleased to consult you.

Our international sales manager Olaf Herrscher leads you through the Technology Toolbox Talk to the topic “Interactive Spare Parts Catalogues: Optimise your After Sales Service".  

When: Second Day, November 28. at 12:10

Where: Table 2

Disburden the support, increase service quality!

Whether plant or mechanical engineering, vehicle construction, component or equipment manufacturing, the spare parts business became strategically more and more important within the last years. Spare parts are a major revenue driver in service for companies with business in plant and mechanical engineering. That’s why it is not a surprise, that electronic spare parts catalogues and web shops are ranked in the Top 5 of IT-investment projects of mechanical engineering.   

Manufacturers track with a huge interest, how the market meets their requirements to offer customers, service technicians or dealers fast support and simplify the purchase order processing. For this reason, electronic spare parts catalogues with web shop connections are applied increasingly.  

Docware offers an interactive spare parts catalogue and service information system with PARTS-PUBLISHER. The standard software optimises the preparation of spare parts, service and product information. It is verified, that your customer hotline and support will be released of pressure and your service quality increases.

  • Find - Simple, fast and accurate

    • Easy navigation and visual identification takes the pressure from your service and order hotline: for a better service quality
  • Better Selling

    • Fewer queries thanks to clear, up-to-date information: Reduce the pressure on service and order hotline
    • Spare parts orders will be simplified, the delivery accelerated and incorrect orders avoided, fir more customer loyality and turnover
  • Added Value - More Efficient Service

    • Increased customer satisfaction
    • Stronger dealer loyalty
    • Increase in sale of spare parts
    • Improved and more efficient service thanks to better information
    • Optimised workflow in spare parts area
  • Convenient Access

    • Service and spare parts information available at any time and any location
  • More details!

You would like to know more!

  • Contact us

    Please feel free to contact us, if you have any questions or requirements. We will be pleased to consult you!

  • Free Demo

    Verify if PARTS-PUBLISHER meets your requirements!Have a look at our PARTS-PUBLISHER demo and see for yourself!

  • Experience a Live Demo

    Experience PARTS-PUBLISHER live! Verify if the spare parts catalogue software meets your requirements. Receive an exclusive live demo on site or at Docware’s location in Fürth.

  • Make appointment

    You couldn't meet us at the Field Service Forum? Please feel free to contact us right now and make an individual appointment with you contact person.

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