Service 4.0 with SAP: the Convention 2021

B2B Service Management - Strategic reorientation of service and after-sales processes

07. and 08. October 2020


Find out more about the strategic reorientation of service and after-sales processes at the online event on 7 and 8 October. Take the opportunity to get to know the interactive spare parts catalogues and service information systems CATALOGcreator® and PARTS-PUBLISHER. Also learn how to build up new business models in service management and after sales.

Strategic realignment

Excellent service processes are the most important thing in today's digitalised world for maintaining outstanding customer relationships.  There are many starting points and models for optimised service processes in B2B business: Self-service portals, chatbots, predictive analytics, innovative after-sales processes and spare parts management. By using new technologies, touchpoints can be networked even better and the customer journey can be further optimised. In this way, new business models in service can be established, which bring with them far-reaching potential through the use of artificial intelligence and machine learning.

The following topics will be presented to you by experts

  •     SAP Service Management Strategy 2020 in the context of S/4HANA
  •     Mobile Field Service in practice - from individual requirements to project success
  •     Development of digitalized maintenance processes and the global rollout

In various World Cafés you have the opportunity to discuss individual questions about mobile field service management, service portals, predictive service/maintenance, e-commerce or digital spare parts catalogues.

Meet us

Arrange networking meetings in the event portal. We are looking forward to an exciting and informative exchange on many new topics, such as Industry 4.0, digitisation or the topic of the future, the Digital Information Twin.


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