Uberize your Service Business

The industrial sector is undergoing a major transformation due to constraints from globalisation, digitisation and changing customer behaviours. Organisations who want to stay at the forefront are shifting their focus from transactional-based business models to complete service providers focused on delivering availability, outcome, and performance.

Time For a New Service Concept

Considering the importance of change the question of “how-to-perform” is not far away. First step is to realise that service is a hidden champion within the company. The reason why you aren’t using the whole potential are missing or lacking processes. Usually as a manufacturer you provide service within the after sales, everything that has to do with maintenance, repair and support. To cover all those fields many tools are used for individual requirements. That overloads service technician, support hotline, technical documentation and other departments involved in your service process. Overload causes dissatisfaction reflecting on your customer. That needs to stop! Learn how to optimise your service for more motivated employees and happy customers.

What: Aftermarket Business Platform

Where: Hotel Bristol Berlin

When: October 17 – 19, 2018

The Aftermarket Business Platform in Berlin

The Aftermarket Business Platform will gather 200+ Service Leaders from across Europe and offer you different views on how to unleash service 4.0. This year, the event will focus on the uberisation of services.
Join the discussion on co-creation and partnerships to go beyond the customer/supplier relationship; get the basics right when it comes to service, IoT and Big Data.
Learn how to break the silos between Capex & Opex to move away from selling ownership towards providing performance. Most importantly, learn to go beyond technology. Moreover, how to implement a service roadmap with the right talent, ready to tackle digital transformation.

As they say, the devil is in the details. Over the course of three days, you will get the opportunity to learn from your peers, get inspired by business gurus, explore the latest technological solutions, and grow your professional network of Service Leaders. The event perfectly balances educational and interactive sessions, intertwined with structured networking and social activities, in the historical city of Berlin.

Learn More About The Main Topics

  • Service Culture

    How do you get top management commitment to buy in to the Service Business? How do you change the mentality of a traditional manufacturer to move from product to solution provider? What are the new competencies needed in the Service Business, and how do you attract talent?

  • Power of Data

    Facebook, Amazon, Uber, Spotify are all market leading disruptors despite owning no assets, thanks to the power of data. What if your organization could use their data-driven leadership, while having the advantage of asset ownership?

  • Co-creation Frameworks

    How do you go beyond the customer/supplier relationship? Get the practical tools to build a lifecycle management strategy built together with your customers to truly differentiate from your competitors. Get the framework to move away from selling ownership towards providing output.

Stay in Contact

  • Contact Us

    You need more information or have questions? Feel free to contact us! We are here to help you.

    Contact us
  • Meet Us

    Meet us at the Aftermarket Business Platform in Berlin or the KVD in Munich. Otherwise contact us for a personal meeting.

    Make appointment
  • Get News

    You are interested in the latest news about aftermarket, service management and parts management? Read more of the latest in after sales business and feel free to register to our monthly Newsletter.

    News for you

Interested in more articles?

News Overview