5 questions about interactive spare parts catalogues

It is known, that the topic interactive spare parts catalogues and service information systems getting more and more important within the production business. That is why we decided to answer the 5 most asked questions, we deal with in our daily work life.

1. What is an interactive spare parts catalogue?

An interactive or electronic spare parts catalogue is an electronically generated catalogue, published via data media (like CD, DVD, USB stick) or communication networks (Internet, intranet).
This catalogue contains all relevant data for spare parts identification and ordering in linked form. Of course illustrations like pictures, 3D graphics or exploded views are not missing. The illustrations are linked with their corresponding information within the parts list via hotspots. So clicking on a specific part in the graphic will display the related parts list information. Diverse search functions or the navigation in the spare parts catalogue enable the identification of required assembly groups or parts. You may navigate in the catalogue via a structure tree, which reflects the catalogues hierarchical structure. Otherwise, illustrations allow navigation to specific assembly groups and parts with just one mouse click. Most of the interactive spare parts catalogues are provided with an ordering function (shopping cart).

 

 

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2. Why is an interactive spare parts catalogue required?

Whether plant or mechanical engineering, vehicle construction, component or equipment manufacturing, the spare parts business became strategically more and more important within the last years. Spare parts are a major revenue driver in service for companies with business in plant and mechanical engineering. That’s why it is not a surprise, that electronic spare parts catalogues and web shops are ranked in the Top 5 of IT-investment projects of mechanical engineering.  

Manufacturers track with a huge interest, how the market meets their requirements to offer customers, service technicians or dealers fast support and simplify the purchase order processing. For this reason, electronic spare parts catalogues with web shop connections are applied increasingly.  

Companies are often confronted with the following struggles: 

  • Spare parts and service information is located in different places and systems
  • Expertise and know-how of employees is not always available
  • Continuous distribution and updating is extremely time-consuming
  • Often manual data update, connection to ERP or PDM not continuously
  • Spare parts identification is costly and takes a while
  • Greater effort required to identify and use the correct information
  • Optimised spare parts logistics turns out to be quite difficult

The solution:

An intelligent electronic service and information system with web shop connection.
That way, you achieve that all data is bundled in one system and available at any time. Furthermore, the purchase order processing of spare parts is accelerated and the service and order hotlines are relieved considerably.


Free Demo! Test now!

3. How does the manufacturer benefit of a spare parts catalogue?

The manufacturer benefits from an interactive spare parts catalogue by an optimised supply of spare parts, service and product information due to a standard user interface. Besides, simple navigation and visual identification relieve the pressure of your service and order hotline: for an improved service quality.

Optimale Integration

  • The catalogue system can be easily integrated in other business processes (connection to ERP, design, logistics, etc.)
  • Full integration in your system environment with the help of standard interfaces
  • Consistent use of existing data (parts lists, drawings, 3D models, schematics, prices, service documents such as manuals, etc.) for spare parts catalogues

Greater Efficiency

  • The production times for creating your spare parts catalogues are shorter
  • You receive "Catalogues on demand", thus saving costs
  • Minimum effort creating catalogues and updating data and catalogues
  • Cross-media publishing / Single source catalogue production: Production of all catalogue media (print, CD, internet, mobile devices) from one data pool
  • Easy to use – Configuration without programming knowledge
  • Improved quality and your spare parts and service documentation/information continuously stays up-to-date
  • Catalogues in all required languages

Better Selling

  • Faster processing of spare parts orders – simple, fast, accurate, all around the clock
  • Fewer queries thanks to clear, up-to-date information: Reduce the pressure on service and order hotline
  • Shorter downtimes of faulty devices, machines or systems
  • Spare parts orders will be simplified, the delivery accelerated and incorrect orders avoided, for more customer loyalty and turnover

Added Value - More Efficient Service

  • Increased customer satisfaction
  • Stronger dealer loyalty
  • Increase in spare parts sale
  • Improved and more efficient service thanks to better information
  • Optimised workflow all alround spare parts

Increased User Acceptance

  • User-friendly and self-explaining, illustrative catalogues with complete and up-to-date spare parts and service information
  • Defined and targeted access to spare parts catalogues and information for employees, dealers or customers
  • Device, machine, system or customer specific catalogues per mouse click

Keep Your Data Always Up-To-Date

  • Faster catalogue updates and reduced effort while creating them
  • Updates, upgrades and major releases of the software and included in the maintenance service

  • Free Demo!
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    Your download will start after filling out the form

4. How does the user benefit?

Find- Simple, Fast and Accurate

  • Always find the right information – with short search times when searching for catalogues - spare parts, wear parts, accessories and service information
  • Easy navigation and visual identification takes the pressure from your service and order hotline: for a better service quality

Simple Usability

  • User-friendly and self-explaining, illustrative catalogues with complete and up-to-date spare parts and service information

Always Up-To-Date Data

  • Faster catalogue updates and reduced effort while creating them
  • Updates, upgrades and major releases of the software and included in the maintenance service

Convenient Access

  • Service and spare parts information available at any time and any location

5. What can the spare parts catalogue software by Docware do for you?

PARTS-PUBLISHER by Docware is an interactive spare parts catalogue and service information system.

What does that mean for you?

Docware offers with PARTS-PUBLISHER a software solution for your after sales service. Our standard software will optimise your provision of spare parts, service and product information.
Thanks to maximum of configurability and scalability PARTS-PUBLISHER can be flexibly adapted to your requirements.  
In addition, spare parts shops and service portals can be set up easily and quickly. With the modular software design, Docware offers a demand-oriented and flexible solution, matching your defined budget and can be extended at any time - simple, straightforward and fast.
This means that you only purchase the modules you really need.

Benefit from the interactive Spare Parts Catalogue PARTS-PUBLISHER

  • 60 %

    less effort

    Compare your effort prior to using PARTS-PUBLISHER with the effort you spend now: the cost for creating catalogues has dropped considerably.

  • 73 %

    increase in efficiency

    73% of customers note a considerable increase in efficiency when creating catalogues.

  • 87%

    improvement in quality and up-to-date data

    87% of our customers indicate that the quality of the spare parts catalogues have improved with the use of PARTS-PUBLISHER and their data stays continuously up-to-date.

  • 92 %

    simplified maintenance and updating

    92% of our customers state that the maintenance and updating of the spare parts catalogues are considerably easier now.

  • 93%

    recommendation

    93% of our customers would recommend the spare parts catalogue software PARTS-PUBLISHER.

  • Free Demo!
  • Download Product Brochure!

    Your download will start after filling out the form

What the Spare Parts Catalogue PARTS-PUBLISHER Can Do for You!






  • Free Demo!
  • Test now!
  • Download Product Brochure!

    Your download will start after filling out the form

Experience PARTS-PUBLISHER live

You would like to know if PARTS-PUBLISHER meets your requirements? Visit us at the tekom annual conference in stuttgart and get a free consultation by our after sales experts!
Also, you have the possibility to experience PARTS-PUBLISHER live, on Tuseday November 8. at 11:15 and Wednesday November, 9. at 14:45. We will be pleased to welcome you to our tool-presentation "Make the spare parts management more efficient and effective, within one hour."

Do you have questions or want to learn more about Docware and PARTS-PUBLISHER?

Free PARTS-PUBLISHER Demo!

Verify if PARTS-PUBLISHER meets your requirements! Have a look at our PARTS-PUBLISHER demo and see for yourself!

Contact us!

Contact us now, and learn first hand which strategic benefits PARTS-PUBLISHER brings to your after sales service.

PARTS-PUBLISHER live!

Experience PARTS-PUBLISHER live, verify if the spare parts catalogue software meets your requirements! Receive an exclusive live demo on site or at Docware’s location in Fürth.

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