The Docware GmbH

The Docware GmbH specializes in the development of software solutions for the management of service and spare parts information for industrial companies in all sectors. With PARTS-PUBLISHER, a modular spare parts catalogue software, Docware occupies a leading position in the market for electronic parts catalogues and digital service information systems. With its strong and diverse product and an experienced team of experts, Docware is the market-leading provider of software solutions for the sale of spare parts and for the provision and distribution of information in after-sales, maintenance, customer service and spare parts sales.

Die Docware GmbH

Die Docware GmbH ist spezialisiert auf die Entwicklung von Softwarelösungen für das Management von Service- und Ersatzteilinformationen von Industrieunternehmen aller Branchen. Mit PARTS-PUBLISHER, einer modular aufgebauten Ersatzteilkatalog-Software, nimmt Docware eine Spitzenposition auf dem Markt für elektronische Teilekataloge und digitale Service-Informationssysteme ein. Mit seinem starken und vielfältigen Produkt und einem erfahrenen Experten-Team ist Docware marktführender Anbieter von Softwarelösungen für den Verkauf von Ersatzteilen sowie für die Bereitstellung und Verteilung von Informationen im After-Sales, für die Instandhaltung, den Kundendienst und den Ersatzteilverkauf.

  • 30+

    years

    … Docware has been developing software solutions which are customised to the individual demands of the customers. Docware is familiar with the processes the customers require and can respond immediately.

  • 1

    basic programme

    Future-proof: Based on the in-house, modular standard software PARTS-PUBLISHER, Docware is able to develop special solutions for manufacturers, distributors, dealers and service partners of the manufacturing industry from all sectors.

  • 66

    employees

    With solid expertise and know-how in the aftersales service make up a successful team.

  • 400+

    companies worldwide

    Over 100,000 service technicians are satisfied users of the standard software PARTS-PUBLISHER.

Docware in the SCHEMA group

SCHEMA Group, a developer of software solutions for content lifecycle management (Component Content Management System SCHEMA ST4 and Content Delivery Solution SCHEMA CDS), is completing a full takeover of Docware GmbH with effect from 20 January 2020. The service information system manufacturer is the latest addition to the SCHEMA Group’s portfolio of companies. SCHEMA Group had already reinforced their position in this area back in May 2019, by increasing its stake in TID Informatik from 27% to 100%. With the acquisition of Docware GmbH, the SCHEMA Group is now even stronger in this sector. In addition, the SCHEMA Group develops software solutions for generating and maintaining ‘Technical Information’, which, in combination with ‘Service Information’, is seen as the basis for smart content integration into Industry 4.0 and the Internet-of-Things devices.

 

Werner Hofmeister and Robert Schäfer: New management at Docware

The decision to integrate Docware into the SCHEMA Group not only resolves succession issues, it also provides excellent future prospects for our customers and our employees,” enthuses Werner Hofmeister, founder and Managing Director of Docware GmbH. Under the umbrella of the SCHEMA Group, Docware – together with TID Informatik – is strengthening its presence on the market, which is not only more attractive for decision-makers, but also means customers have a broader product portfolio to choose from. I am sure that this merger will help us to generate huge growth potential for the future.

Heinz-Werner Hofmeister

Managing Director of Docware GmbH

Even though we have been market companions so far, there are still many things we have in common. Additionally we respect each other's achievements. As company founders, both Werner Hofmeister and I are very concerned to offer our customers and employees long-term security and the greatest possible development potential for product innovations. Therefore merging Docware and TID into one team is the right step.

Robert Schäfer

Managing Director Docware GmbH & TID Informatik GmbH

Werner Hofmeister und Robert Schäfer: Neue Geschäftsführung Docware

Um den Integrationsprozess vom Verbund hin zu einem gemeinsamen Firmenauftritt zu forcieren wird Robert Schäfer, Geschäftsführer der TID Informatik, weiterer Geschäftsführer bei Docware. Zusammen mit dem Firmengründer der Docware GmbH, Werner Hofmeister, bildet er die neue Geschäftsführung bei Docware. Die beiden bereiten den Firmenzusammenschluss vor und werden diesen federführend begleiten. Jürgen Deifel hingegen scheidet aus privaten Gründen mit dem Beitritt in die SCHEMA Gruppe aus der Geschäftsführung der Docware GmbH aus.

Die Entscheidung Docware in die SCHEMA Gruppe zu integrieren, löst nicht nur die Nachfolgeregelungen, sondern bietet auch eine exzellente Zukunftsperspektive für unsere Kunden und unsere Mitarbeiter. Unter dem Dach der SCHEMA Gruppe gewinnt Docware - gemeinsam mit TID Informatik - eine starke Marktpräsenz, die nicht nur attraktiver für Entscheider ist, sondern auch ein breiteres Produktportfolio für die Kunden umfasst. Ich bin überzeugt, dass wir mit diesem Zusammenschluss großes Wachstumspotential für die Zukunft generieren.

Heinz-Werner Hofmeister

Geschäftsführer Docware GmbH

Auch wenn wir bisher Marktbegleiter waren, gibt es doch sehr viele Gemeinsamkeiten und einen großen gegenseitigen Respekt vor der Leistung des jeweils anderen Unternehmens. Als Firmengründer liegt sowohl Werner Hofmeister als auch mir sehr daran, für unsere Kunden und Mitarbeiter langfristige Sicherheit sowie ein größtmögliches Entwicklungspotential für Produktinnovationen zu bieten. Dies ist mit dem Schritt in Richtung eines gemeinsamen Teams aus Docware und TID erfolgt.

Robert Schäfer

Geschäftsführer Docware GmbH & TID Informatik GmbH

Mission partnership

We like to stay close to our customers!

Our objective is the satisfaction and success of our customers. Our business philosophy builds on an open mind and fairness. This is one of our maxims so that we never lose sight of your added-value. Personal consulting and regular contact we see as a very important asset for a successful partnership.

You can count on our team!

Consulting, process optimisation, as well as software development, implementation and integration, are just as much part of the Docware range of services as training and technical support including the hotline and maintenance. Our team accompanies you through the entire process and also provides comprehensive and personal support following the implementation stage whenever required.

History of the company

1987 - 1990

Establishment and sales, training and Interleaf documentation system

Docware started in Germany as a major retailer and training provider. The initial software developments were made in the Interleaf environment. They were the most important source of revenue for many years.

  • 1987 Docware is founded by Mr. Hofmeister and Mr. Deifel
  • 1989 Software development in the Interleaf environment: Konverter, TEXTract, INput (Unix platforms)
  • 1990 First version of the document management system DMS, first in-house CRM/ERP: DDB
1991- 1994

In-house development of DMS 1 and 2

Expansion of know-how in the area of databases and client-server architecture

  • 1992/93 New version of the document management system DMS 2.0 and project orders with DMS
  • 1992 – 99 Expansion of broader customer base with approx. 50 customers – Docware is known as a solution provider. DMS 2 becomes new revenue driver following the decline of Interleaf – but costs for development and sales too high compared to revenue
1995 - 1999

Introduction of the topic spare parts catalogues

Identification of market gap and development of first in-house electronic spare parts catalogue

  • 1996/97 Creation of the first Docware homepage and introduction of the topic electronic spare parts catalogues – failure of concept "external realisation"
  • 1998/99 Commencement of in-house development of electronic spare parts catalogues: Gaining experience, entry into development with Delphi – better cost/income ratio with approx. 10 customers
2000 - 2001

Change of strategy: From document management to electronic spare parts catalogues

Early entry into market niche: Docware was the first provider of a high-performance standard product "Out of the box". With the E-Service Shop, the initial versions of the standard software for electronic spare parts catalogues, Docware acquired approx. 50 customers.

  • 2001 Development of Parts Shops (shop software), which still exist today: B2B shop system especially for the sale of spare parts – suitable for medium-sized companies without their own shop solution
  • 2014 redesign to new technology base
2002 - 2005

Docware goes international

  • 2002 Start of sales outside German-speaking world
  • 2003 PARTS Service Shop: Upgrade to professional solution as basis for international use, as well as more challenging projects; Docware attains a client base of approx. 150 customers
  • 2005 First big contract from abroad
2006 - 2011

PARTS-PUBLISHER as market-leading standard product

PARTS-PUBLISHER provides the basis for realising complex large projects

  • 2006 Docware becomes first sales partner of Lattice Technology in Germany (Lattice 3D XVL) and thus first provider of spare parts catalogues with XVL integration
  • 2010 Start of realisation of online and offline catalogues (based on Java programming language)
  • 2011 Development of the Product Configurator – standard software for the configuration of products with many variants, suitable for medium-sized company
2012 - today

25 years Docware

Relocation of company to Fürth (Kaiserstrasse) to new offices

  • 2012 Spare parts catalogues can now also be used on tablet PCs and smartphones
  • 2013 Release 6 of PARTS-PUBLISHER and PPSync – fully automated updating of Internet catalogues and tablet catalogues
  • 2014 First version of Online Catalogue and Offline Catalogue, redesign of Parts Shop (shop software)
  • 2015 Expansion of Docware with new management structure and additional offices
2017 - 2019

30 Jahre Docware

  • 2017 Erstmals findet wieder ein Kundenforum statt, mit 100 Teilnehmern ein voller Erfolg
  • 2019 Release PARTS-PUBLISHER 7 mit neuem Look & Feel der Viewer-Oberfläche und voll automatischer Responsivität
2020

Docware und TID gemeinsam stark

  • 2020 Docware ist jetzt Mitglied der SCHEMA Gruppe und schließt sich gemeinsam mit TID Informatik zu einem gemeinsamen Unternehmen zusammen.
  • 2020 Inhaber, Gründungsmitglied und Geschäftsführer Jürgen Deifel tritt aus dem Unternehmen aus. Nachfolger wird Robert Schäfer, der nun Heinz-Werner Hofmeister in der Geschäftsführung unterstützt. 

Certifications

  • Guarantees you a certified, professional partner with high technical expertise. We are completely familiar with all Microsoft products, technologies and solutions.

  • One of the largest and most active added-value networks in today's manufacturing market. As a PTC partner experienced and highly skilled experts are available who can give you the decisive edge on the market.

  • As certifed partner the connection of PARTS-PUBLISHER to common SAP ERP systems and the integration in SAP E-Service and E-Commerce solutions are implemented perfectly. We will be pleased to supply references upon request.

  • We prove to have an excellent credit rating. The credit rating certificate CrefoZert shows that we have met all certification criteria within the framework of an inspection.

Partner

Adobe Systems Incorporated
Adobe Systems Incorporated

Adobe offers solutions for business, creative and mobile applications, which revolutionise the management of ideas and information.

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AUCOTEC AG (D)
AUCOTEC AG (D)

Automation solutions for series machines, complex systems of plant engineering with diverse range of offers and services also in the area of technical documentation.

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EPLAN Software & Service GmbH & Co.KG (D)
EPLAN Software & Service GmbH & Co.KG (D)

An international software provider for global engineering solutions.
EPLAN offers process-oriented solutions for individual disciplines.

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dokugraphik (A)
dokugraphik (A)

Automation solutions for series machines, complex systems of plant engineering with diverse range of offers and services also in the area of technical documentation.

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gds (CH)
gds (CH)

The software provider gds is a service provider for technical documentation.

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IlmDoc Technische Dokumentation GmbH (D)
IlmDoc Technische Dokumentation GmbH (D)

The company is a full-service provider of technical documentation.

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JANA Corporation (US)
JANA Corporation (US)

The core business of JANA includes development, management and supply of technical documentation and data.

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keytech Software GmbH (D)
keytech Software GmbH (D)

One of the leading solution providers in the Product Lifecycle Management area. With the product line keytech PLM, keytech offers a comprehensive multi-CAD PLM solution.

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Kothes! Technische Kommunikation GmbH & Co. KG (D)
Kothes! Technische Kommunikation GmbH & Co. KG (D)

Kothes! is a consulting firm and service provider for technical documentation and CE marking.

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Lattice Technology (US); (J)
Lattice Technology (US); (J)

A provider of the 3D software Lattice3D. The software based on the data format XVL enables the immediate use of 3D models from all common CAD systems for technical documentation.

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Paasch Business Group (USA)
Paasch Business Group (USA)

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PTC Parametric Technology GmbH (D, USA)
PTC Parametric Technology GmbH (D, USA)

Leading provider of product development solutions. Its portfolio includes a comprehensive offer of 2D/3D CAD, CAM and PLM software.

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SAP Deutschland SE  & Co
SAP Deutschland SE  & Co

SAP is a leading provider of company software. The OCI interface (Open Catalogue Interface) of the spare parts catalogue software PARTS-PUBLISHER is SAP-certified. The connection to SAP is thus very simple.

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SEAL Systems AG (D)
SEAL Systems AG (D)

The company specialises in information logistics and editorial solutions.

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Siemens Product Lifecycle Management Software (D, USA)
Siemens Product Lifecycle Management Software (D, USA)

Leading global provider of PLM software and the relevant services – with 51,000 customers and 4.6 million licensed software applications worldwide.

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SL Innovativ GmbH (D)
SL Innovativ GmbH (D)

SL Innovativ is a strong partner for technical documentation.

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DS SolidWorks (US)
DS SolidWorks (US)

The company is a brand of Dassault Systèmes S.A. and a global leader in the area of 3D solutions. It develops and sells software for design, analysis, product data management and documentation.

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systec GmbH (D)
systec GmbH (D)

Integral solutions which are characterised by high performance, reliability, robustness, expandability and future security for diverse industries.

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Etteplan/ Tedopres Documentation BV (NL)
Etteplan/ Tedopres Documentation BV (NL)

specialised on controlled authoring, technical translation, illustration and software developing, to generate, manage and publish information

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TECHSOFT GmbH (A)
TECHSOFT GmbH (A)

Austrian market leader for complete solutions in the design and manufacturing industry

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Zindel (D)
Zindel (D)

Leading full-service provider in all areas of technical documentation: user manuals, operating instructions or installation instructions – from computer animations through to electronic spare parts catalogues.

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Zuken E3 GmbH
Zuken E3 GmbH

Zuken is a supplier of innovative, dynamic and high-performance Electronic Design Automation (EDA) and Computer Aided Engineering (CAE) solutions.

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4CAD Group (FR)
4CAD Group (FR)

4CAD bulids their market-leading technologies, PTC for productdevelopement and SAGE ERP X3, up, to manage the course of business

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360Parts (China)
360Parts (China)

360 Parts, also Beijing MingKangYongXin Tech & Service Co., is a professional provider for electronic spare parts catalogues, software and service in China.

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mobile X AG (D)
mobile X AG (D)

The mobileX AG is the established expert for Mobile Workforce Management and offers flexible and sophisticated standard software for planning, managing and connecting technical field service.

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Contact us!

Discover why these companies have chosen PARTS-PUBLISHER as their spare parts catalogue. Contact us now, and learn at first hand which strategic benefits PARTS-PUBLISHER can offer to your after sales service.