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References
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Siemens Verkehrstechnik,
Erlangen (Germany)
Vehicle construction / traffic technology
Unit and series production of track vehicles (locomotives, trains and trams).
Keywords
Spare part catalogue on the internet (customer catalogues), integrated order processing, client-server operation, SQL database, SAP/R3, SAP Online Store, SAP ITS, SQL, NT
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Benefits
- Spare part sales via the internet.
- Improvement of customer service and customer commitment.
- Improvement of spare part identification for the end customer.
- Increase of spare part sales.
- Reduction in the quota of call backs and the proportion of incorrect deliveries.
- Competitive advantage using a powerful e-commerce solution.
Brief Description
- Siemens VT Rail Mall
- B2B use
- Customer-specific spare part catalogues are prepared in a SAP online store over the internet. After logging in, the customer is given individual access to the spare part catalogues for its vehicles.
- Selected spare parts can be transferred to a shopping cart and be ordered directly online using the productive SAP system from Siemens VT. Availability, prices and open orders can be requested using the customer-specific online store.
- Breakdown of quantities: approx. 500 modules with about 5000 spare parts per vehicle.
- Languages: German
- Successfully operating since 9/2000.
Miscellaneous
As part of Siemens new drive towards „The E-Driven Company“, the Rail Mall is one of the group's top ten e-commerce projects.
Infrastructure
- PARTS-PUBLISHER
- SAP/R3 with SAP Online Store
- Windows NT
Homepage: www.railmall.de and www.siemens.de/ts
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„We make use of PARTS-PUBLISHER since already two years. Due
to the flexibility and user-friendliness of the software the operating of our
online spare parts ordering system 'Rail Mall' turned out to be really easy. I
want to point out the good cooperation with our contact persons at Docware, who
always assisted us capably and friendly when we had questions.“
Ulrich Fischer, Project Manager, Siemens Transportation Systems, Erlangen
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Case Study
We will be pleased to contact one of our reference customer's representatives for you.
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