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References
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Schlafhorst,
Moenchengladbach (Germany)
Textile machine construction
Mass producer of textile machines with customer-specific modified designs
Keywords
Spare part catalogue on CD (customer catalogues, service master catalogues), paper catalogue publication, daily production, print on demand, operation of an Intranet server, integrated internet order processing, SAP, NT
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Benefits
- Increase of the set of spare parts.
- Improvement of customer service and customer commitment.
- Simplification of internal procedures.
- Standardisation of data.
- Improved spare parts identification for service, spare parts sales and end customers.
- Reduction in the quota of call backs and the proportion of incorrect deliveries.
Brief Description
- Production of spare part catalogues is customer-oriented both to paper and in electronic format to CD. All catalogues are available internally over the server.
- Fully automated SAP-controlled customer- or order-specific production of catalogues with high-performance print publication.
- Breakdown of quantities: daily delivery of approx. 8 to 12 individual catalogues each with 500 to 1200 pages of A4.
- Languages: German, English.
- Hybrid order processing using the Schlafhorst COSIS ordering system over the internet and CD spare part catalogue, with feedback on stock level, delivery date and customer-specific pricing.
- Used in technical field sales, spare part sales, spare part clearing and with the end customer.
- Successfully operating since 1997.
Infrastructure
- PARTS-PUBLISHER
- SAP/R3
- Windows NT
- High-performance printing system by Xerox
Homepage: www.schlafhorst.de
We will be pleased to contact one of our reference customer's representatives for you.
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