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References
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Metabo Werke,
Nuertingen (Germany)
Series-produced electrical tools and customer-specific modified designs
Keywords
Spare part catalogue on CD (full product range), quarterly CD production, paper catalogue, datasheets, print on demand, Intranet server, daily modification service, SAP/R3, NT
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Benefits
- Avoidance of high level of external service costs.
- Increase spare part sales.
- Improvement of customer service and customer commitment.
- Simplification of internal procedures.
- Standardisation of data.
- Improved spare parts identification for service, spare parts sales and end customers.
- Reduction in the quota of call backs and the proportion of incorrect deliveries.
- Creation of CD, spare part datasheets and paper catalogue.
- Product documentation included on the CD (repair instructions and wiring diagrams).
Brief Description
- Spare part catalogues are produced across the product range both on paper and in electronic form on CD. All catalogues are available internally over the server.
- Fully automated SAP-controlled data transfer and production of catalogues.
- Print on demand of spare part data sheets accompanying product deliveries.
- Breakdown of quantities: daily update of approx. 200 000 catalogue items
- Delivery of one CD every quarter.
- Languages: German, English, French, Italian, Spanish, Portuguese, Czech, Hungarian, Dutch, Polish.
- Used in technical field sales, spare part sales, spare part clearing, for service distribution partners and end customers all over the world.
- Successfully operating since 1999.
- An existing electronic spare part catalogue has been replaced, which has been created externally by a service provider on a cyclical basis. Existing data (drawings, hotspot information) has been transferred over.
Infrastructure
- PARTS-PUBLISHER
- SAP/R3
- Windows NT
Homepage: www.metabo.de and www.metabo.com
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„Using the Docware PARTS-PUBLISHER, the Metabo Group provides its customers,
the end user and service partners with correct service information in a user-friendly manner.
The Docware system provides more up-to-date and more complete data as well as outstanding graphics
quality - at a drastically reduced price compared with the preceding system and the competition.“
Volker Koenig, Head of Technical Documentation, Metabo GmbH & Co., Nuertingen
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Case Study
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