|
|
|
|
Testimonials
|
|
|
|
|
„By implementing the new catalogue system at all sites, Invacare has optimised
the processes of the catalogue creation, the updating and the care of spare parts catalogues.
Central data keeping and data management ensure consistent catalogue data without redundancies
and a uniform quality and presentation of parts data in all countries.
The integrated PARTS-PUBLISHER system not only improves the effectiveness of catalogue creation
but also simplifies the process of purchasing spare parts for Invacare dealers and customers.
Country-specific illustrated catalogues containing linked spare parts information to all
available product variants simplify the research for the enabled spare parts and speed up the order procedure.“
Jean Pierre Guerin, Business Analyst, Invacare, Fondettes, France
|
|
|
|
„The implementation of the PARTS-PUBLISHER catalogue system already
dates back several years. Due to the competent and at any time available consulting of Docware
we created an interactive parts catalogue system that meets all expectations of our service
technicians. For enlarging our system Docware offers the possibility to first test
straightfowardly latest and innovative technology, then set it up and take it over
into productive operation. This way we today and in future keep the chance to establish
and enhance our internal spare part processes according to the motto ‚sense and simplicity’.“
Daniel Schorsch, Project Manager, IT Consultant SAP & Complementary Systems, Philips Medical Systems DMC GmbH, Hamburg, Germany
|
|
|
|
„We wanted to save ourselves the trouble of converting the available
3D data into 2D. With PARTS-PUBLISHER we have found a parts catalog
software that offers perfect integration of 3D models.“
Marinus Both, Project Manager, Emhart Glass SA, Cham, Switzerland
|
|
|
|
„Both the expansion of our sales activities in the international sector and the stronger
diversification of our products demand the fast updating of spare parts information.
Thus we were looking for a software that's both powerful respectively providing data
and easy to operate by our catalogue users. PARTS-PUBLISHER convinced us with exactly these features.
Today PARTS-PUBLISHER is an important part of our company´s information management.“
Pierre Laurent, Head of Technical Information, SDMO, Brest, France
|
|
|
|
„The response was already overwhelming when we introduced our Online Service Portal
at the IAA in September 2006. We hadn't expected such a steady stream of visitors,
who want to see and test our Service Portal. But the news of a system with
such obvious customer benefits, which is the first of its kind on the market
for commercial vehicles, gets around quickly. Barely three months after going online,
Kögel already scheduled more than 500 registrations and over 300 spare parts orders
made via the Internet catalogue and ordering system. This clearly indicates
that our customers and partners accept our Service Portal very well.“
Bernhard Urban, Director After-Sales Service, Koegel Fahrzeugwerke GmbH, Burtenbach, Germany
|
|
|
|
„After carrying out a usability test with the systems of different providers,
that ended in a clear decision for PARTS-PUBLISHER of Docware,
we were surprised by the fast and smooth implementation for the system.
This project is one of the rare cases, where practically no problems occurred and all deadlines were met.
Very important is to point out, that we can anytime the system configure without programming skills.“
Andreas Behnke, Draeger-Service, Manager Technical Support, Draeger Medical AG & Co. KG, Luebeck, Germany
|
|
|
|
„Being a documentation service provider we need a catalogue software,
that enables the automated production of customer-individual spare parts catalogues for
all different requirements without programming effort. With PARTS-PUBLISHER we benefit
from a software, that completeley meets our requirements.“
Max Braendle, Managing Director, Dokman AG, Zurich, Switzerland
|
|
|
|
„After an intense selection process our decision was made for
Docware's PARTS-PUBLISHER, because it turned out
to be the most compact system and it is configurable
according to our demands.
This impression was also corroborated after the installation and
commencing operations. We have to point out the always competent support
of the Docware staff while project initiation and after
the start of operations.“
Hans-Dieter Bruesewitz, IT Manager, VOLVO CONSTRUCTION EQUIPMENT ABG Allgemeine Baumaschinen-Gesellschaft mbH, Hameln, Germany
|
|
|
|
„We looked for an easy out-of-the box-solution, that would not block our long-term
objective of selling spare parts on the internet.
Docware had the solution. PARTS-PUBLISHER is applicable in short-term – the adaption
to the company’s interests is quickly done. The output of our spare parts
list on CD met the response of our customer and service technicians at home and abroad.“
Michael Dietterle, Group Manager Documentation, Noell Crane Systems GmbH, Wuerzburg, Germany
|
|
|
|
„We make use of PARTS-PUBLISHER since 2001.
Due to the flexibility and user-friendliness of the software
the operating of our online spare parts ordering system ‚Rail Mall’ turned out to be really easy.
I want to point out the good cooperation with our contact persons at Docware,
who always assisted us capably and friendly when we had questions.“
Ulrich Fischer, Project Manager, Siemens Transportation Systems, Erlangen, Germany
|
|
|
|
„Using PARTS-PUBLISHER the Metabo Group provides its customers,
end users and service partners with correct service information in a user-friendly way. The Docware system provides more
up-to-date and more complete data as well as outstanding
performance - at a drastically reduced price compared with the preceding system we operated with.“
Volker Koenig, Head of Technical Documentation,
Metabo GmbH & Co., Nuertingen, Germany
|
|
|
|
„We have been collaborating with Docware for years. Having started to organise our document management
using Docware software back in 1997 we have implemented an electronic service information system in 2001,
that is based on PARTS-PUBLISHER. The service information system not only improved the quality
of our service information but also enhanced the on-site skills of our staff.“
Michael Maurer, Head of Documentation, Carl Zeiss Industrielle Messtechnik GmbH, Oberkochen, Germany
|
|
|
|
„Spare parts logistcs and service information management of Giesecke & Devrient
benefits successfully from PARTS-PUBLISHER. Customers and international subsidiaries
looked upon our service information system very favourably. A good tool, that reduces costs.
We are grateful for the dedicated support during the launch.“
Karl Reininger, Head of Technical Documentation, Giesecke & Devrient GmbH, Munich, Germany
|
|
|
|
„We got to know and appreciate Docware as a fair,
customer-oriented business partner for many years of cooperation.
One of the few cases where the popular saying 'We're always there for you' is applicable.“
Rudolf Reiter, Documentation, Westfalia Separator Industry GmbH, Oelde, Germany
|
|
|
|
„The Docware system increased the productivity of our documentation department enormously.
An absolute positive aspect of the PARTS-PUBLISHER catalogue system is the easy language
switching of the Workbench. Therewith we can easily create catalogues for our foreign-language customers.“
Andreas Schell, Head of Documentation, KHS Till GmbH, Kriftel, Germany
|
|
|
|
„Cultivating a partnership and making use of synergies.
SL innovativ GmbH is connected with the Docware by a long common cause.
With our customers we successfully install the software PARTS-PUBLISHER and can offer
an excellent service with the Docware products.“
Andreas Schott und Gerhard Lierheimer, Managing Directors of SL innovativ GmbH, Dinkelsbuehl, Germany
|
|
|
|
„Due to our strategic orientation in the After Sales Service we make spare
parts catalogues available for our customers on the internet and give them
the possibility for a direct
ordering of spare parts. In the context of a reconnaissance we audited
different concepts of e-commerce solutions. We wanted to implement an
effective programme, which also works with our SAP R/3-system. Thanks to the
simple operability and configuring the decision for the DOCWARE software was
easy to make.“
Wilhelm Vollmer, EPOS-Project Manager, MAN Turbomaschinen AG, Service Gas Turbines, Oberhausen, Germany
|
|
|
|
„Anyone who has had a spare parts catalogue CD produced by an external service provider
knows how strenuous and expensive it can be. With PARTS-PUBLISHER: one mouse click and all
data are processed automatically. The directory only needs to be copied to a data carrier and you're done.
The same applies to the print version of the spare parts catalogue. The layout is finished,
a mouse click – and the catalogue is completely printed or converted to a PDF file.
It couldn't be simplier. And you can easily make any necessary adjustments yourself.“
Jost Kocher, Service Centre for Spare Parts, Sieger Heizsysteme GmbH, Siegen, Germany
|
|
|
|
„The direct use of CAD data for the automated creation of machine
specific spare parts catalogs enables a maximum of efficiency.
With PARTS-PUBLISHER and XVL Technology 3D data which conventionally
had to be converted with big effort to perspective illustrations can
now be used directly for illustrated parts catalogs.“
Helmut Schmid, Head of Service, Hekuma GmbH, Eching, Germany
|
|
|
|
|
|
|
