The Knowledge Manager – an addition solution for our PARTS PUBLISHER catalogue
software – helps you to make existing after sales service knowledge available to
as many employees in your company as possible.
With the tool your after sales service engineers can document their experiences
and remarks directly in the CD catalogue and provide prompt feedback to your company.
Feedback – e.g. remarks on a defective component, indications of unusual wear and tear,
construction modifications or service reports – may be processed further centrally,
used for the establishment of a central know-how pool and e.g. generally made accessible
in your spare parts and after sales service catalogues.
Implementation area
Recording of after sales service feedback and providing targeted access
Features
Insertion of notes in the Internet or CD catalogue (notes in the parts catalogue and descriptive documentation possible)
Marking of notes that are destined as feedback to a central department (feedback notes are only possible in the CD catalogue)
Export of the feedback notes as XML file (in CD catalogue only)
Transfer of the XML file with the feedback notes on a defined path or by e-mail (in CD catalogue only)
XML viewer for feedback notes (in CD catalogue only)
Notes may also be publicised by the authorised end user (e.g. service engineer) („public notes“ only possible in the Internet J2EE catalogue)
