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References
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KHS Till GmbH, Kriftel
Producer of keg cleaning and filling plants;
top quality technology in the field of kegging technology
(technology leader in the keg engineering business sector);
production of customer specific turn-key plants;
150 employees;
globally in 115 countries plants are installed by KHS Till
Keywords
Service information system/ spare part catalogue on CD-ROM and paper;
customer resp. machine specific catalogues;
integrated ordering function on CD-ROM;
direct data transfer from SAP R/3
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Benefits
- Automation of the catalogue production by direct connection of the spare parts catalogue system to SAP R/3
- Cost-saving supply of service catalogues
- Easy configuration of customer specific catalogues by a mouse click (without programming skills)
- Catalogue production for the media CD-ROM and paper in the single source process, no multi-processing of data; no redundancies
- Optimised presentation of service and spare part data
- Acceleration and simplification of spare part identification and ordering
- Reduction of the callback and error rate of spare part orders
- Improved customer service and customer commitment
Brief Description
- Catalogues for the media CD-ROM and print
- Use of B2B
- Supply of customer resp. machine individual spare parts and service catalogues for customer and service technicians
- Direct data transfer from SAP R/3 (administration of parts lists)
- Integration of production and exploded drawings, which where created with Broadvision Quicksilver basing on AutoCAD-drawings
- Linking of spare part information with the descriptive documentation (manuals)
- Languages: German, English, Spanish, Italian, French, Russian (and other east European languages)
- Successfully operating since 11/2001
- Customer specific quantity structure
Infrastruktur
- PARTS-PUBLISHER
- AutoCAD
- Broadvision Quicksilver
- SAP R/3
Homepage: www.khs-till.net
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„The Docware system enormously increased the productivity
of our documentation department. The utter advantage of the PARTS-PUBLISHER
catalogue system is the easy switching of the workbench languages.
With that asset we can easily produce catalogues for our foreign-language customers.“
Andreas Schell, Head of the documentation dept., KHS Till, Kriftel
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We will be pleased to contact one of our reference
customer's representatives for you.
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