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References
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Draeger Medical AG & Co. KG,
Luebeck (Germany)
Manufacturer of medical technical devices and systems for emergency medical aid, anesthesia, intensive care, neonatology, and home-care.
With about 5000 employees in more than 100 countries Dräger Medical supplies globally hospitals and medical institutions.
Keywords
Service information system/spare parts catalogue on CD-ROM and on the intranet,
integrated ordering function on CD, direct data transfer from Axalant and SAP R/3,
integration of the service information system into the security concept of Dräger Medical via security interface
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Benefits
- Effective, cost-saving production of spare parts catalogues on CD-ROM and for the intranet in the single source process (all data from one source)
- Optimised, target group-specific supply of always up-to-date information on service and spare parts for different target groups
- A maximum of configuring potential for individual catalogues without programming skills
- A maximum of automation of the catalogue production by directly connecting the spare parts catalogue systems to Axalant and SAP
- Improved customer service and customer commitment
Brief Description
- Supply of the entire spectrum of the Draeger Medical spare parts data as well as all the appendant documentation for the Draeger service staff and other target groups (hospital technicians, contractual partners, etc.) world-wide on CD-ROM and on the intranet
- Quadrilingual (German, English, French, Spanish)
- Direct data transfer from Axalant (leading system, which administrates all drawing data and structure parts lists) and SAP R/3 (which provides the material master data)
- Possibility of directly ordering spare parts via e-mail
- Successfully operating since 02/2003
Miscellaneous
Access security: the security interface of PARTS-PUBLISHER enabled the integration into the Draeger Medical security concept.
An essential feature for the access control is the filter option of the spare parts catalogue.
On one hand the filter controls to which device the user receives access.
On the other hand the access level of different users can be controlled.
Infrastructure
- PARTS-PUBLISHER
- Axalant
- SAP R/3
Homepage: www.draeger.com
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„After carrying out a usability test with the systems of different providers,
which ended in a clear decision for PARTS-PUBLISHER of Docware,
we were surprised by the fast and smooth implementation of the system.
This project is one of the rare cases, where practically no problems occurred and all deadlines were met.
Very important is to point out, that we can anytime configure the system without programming skills.“
Andreas Behnke, Draeger-Service, Manager Technical
Support, Draeger Medical AG & Co. KG, Luebeck
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Case Study
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