Docware GmbH

Docware GmbH specialises in the development of software solutions for the management of service and spare parts information of industrial companies in all sectors. With PARTS-PUBLISHER, a modular spare parts catalogue software, Docware occupies a leading position on the market for electronic parts catalogues and digital service information systems. With a strong and diverse product and an experienced expert team, Docware is a market-leading provider of software solutions for the sale of spare parts, as well as for the provision and distribution of information in aftersales, for repair and servicing, customer service and the sale of spare parts.

The Team of Docware Experts

Over 40 experienced employees make up the successful and dedicated team in the Docware software company. Every employee is an expert in his field. Together we ensure that you benefit from our know-how and our expertise as a market leader. We will provide real added-value - with an individual solution tailored precisely to your requirements.

We like to stay close to our costumers!

Our objective is the satisfaction and success of our customers. Our business philosophy builds on an open mind and fairness. This is one of our maxims so that we never lose sight of your added-value. Personal constulting and regular contact we see as a very important asset for a successful partnership.

You can count on our team!

Consulting, process optimisation, as well as software development, implementation and integration, are just as much part of the Docware range of services as training and technical support including the hotline and maintenance. Our team accompanies you through the entire process and also provides comprehensive and personal support following the implementation stage whenever required.

  • 29

    years

    … Docware has been developing software solutions which are customised to the individual demands of the customers.

  • 1

    basic programme

    Future-proof: Based on the in-house, modular standard software PARTS-PUBLISHER, Docware is able to develop special solutions for manufacturers, distributors, dealers and service partners of the manufacturing industry from all sectors.

  • 29

    years of experience

    Make possible reliable, solution-oriented process optimisation in the spirit of a partnership. Docware is familiar with the processes the customers require and can respond immediately.

  • 350

    companies worldwide

    Over 100,000 service technicians are satisfied users of the standard software PARTS-PUBLISHER.

  • 48

    employees

    With solid expertise and know-how in the aftersales service make up a successful team.

Customised Solutions for Every Industry in the Spare Parts Business

Based on the modular standard software PARTS-PUBLISHER, Docware offers solutions customised to the individual requirements of customers. Consulting, process optimisation, software development, implementation and integration are just as much part of the Docware range of services as training and technical support including the hotline and maintenance. Standard software and customised software are maintained over the long term and adapted to new technologies.

Docware solutions are appreciated by manufacturers, distributors, dealers and service partners of the manufacturing industry from all sectors. The customer base includes both medium-sized companies and global corporate groups, who manufacture, repair or operate machines, devices or systems and provide maintenance, repairs, servicing activities, supply spare parts and offer warranty processing throughout the entire life cycle of their products through in-house service technicians, a customer service organisation or a workshop or dealer network.

Jobs - New Prospects with Docware

There are many reasons why Docware is an attractive employer for you:

Straight away you will be impressed by the motivating and varied work environment, as well as the freedom to present your own ideas and make things happen. Work in a pleasant atmosphere for a down-to-earth, owner-managed company and be part of a team in which you can work effectively away from large corporate structures and lengthy processes.

Other important factors include flat hierarchies, a trusting working relationship and flexible working hours, which in consultation with the line manager take into account both project-related requirements and personal requests, for e.g. parental leave. You will also receive appropriate training. Helpful and highly qualified contact partners are available at all times to address any professional and technical issues. In return you receive an attractive salary plus bonuses so you can share in the success of the company, as well as excellent training and education opportunities and a modern and secure job - also during times of crises.

Certifications

  • Guarantees you a certified, professional partner with high technical expertise. We are completely familiar with all Microsoft products, technologies and solutions.

  • One of the largest and most active added-value networks in today's manufacturing market. As a PTC partner experienced and highly skilled experts are available who can give you the decisive edge on the market.

  • As certifed partner the connection of PARTS-PUBLISHER to common SAP ERP systems and the integration in SAP E-Service and E-Commerce solutions are implemented perfectly. We will be pleased to supply references upon request.

  • We prove to have an excellent credit rating. The credit rating certificate CrefoZert shows that we have met all certification criteria within the framework of an inspection.

History

1987 – 1990
1991-1994
1995-1999
2000-2001
2002-2005
2006-2011
2012 - today

1987 – 1990

Establishment and sales, training and Interleaf documentation system

Docware started in Germany as a major retailer and training provider. The initial software developments were made in the Interleaf environment. These were the most important source of revenue for many years.

  • 1987 Docware is founded by Mr. Hofmeister and Mr. Deifel
  • 1989 Software development in the Interleaf environment: Konverter, TEXTract, INput (Unix platforms)
  • 1990 First version of the document management system DMS, first in-house CRM/ERP: "DDB"

1991-1994

In-house development of document management system (DMS) 1 and 2

Expansion of know-how in the area of databases and client-server architecture

  • 1992/93 New version of the document management system DMS 2.0 and project orders with DMS
  • 1992 - 99 Expansion of broader customer base with approx. 50 customers - Docware is beginning to get known as a solution provider. DMS 2 becomes new revenue driver following the decline of Interleaf.

1995-1999

Introduction of the topic spare parts catalogues

Identification of market gap and development of first in-house electronic spare parts catalogue

  • 1996/97 Creation of the first Docware homepage and introduction of the topic electronic spare parts catalogues - failure of concept "external execution"
  • 1998/99 Start of in-house development of electronic spare parts catalogues: Gaining experience, entry into development with Delphi - better cost/income ratio with approx. 10 customers

2000-2001

Change of strategy: From document management to electronic spare parts catalogues

Early entry into market niche: Docware was the first provider of a high-performance standard product "Out of the box". With the E-Service Shop, the initial versions of the standard software for electronic spare parts catalogues, Docware acquired approx. 50 customers.

  • 2001 Development of PARTS-SHOP (shop software), which still exist today: B2B shop system especially for the sale of spare parts - suitable for medium-sized companies without their own shop solution; redesign to new technology base since 2014

2002-2005

Docware goes global

  • 2002 Start of sales outside the German-speaking world
  • 2003 PARTS Service Shop: Upgrade to professional solution as basis for international use and more challenging projects; Docware attains a client base of approx. 150 customers
  • 2005 First big contract from abroad

2006-2011

PARTS-PUBLISHER as market-leading standard product

PARTS-PUBLISHER provides the basis for implementing complex large projects

  • 2006 Docware becomes first sales partner of Lattice Technology in Germany (Lattice 3D XVL) and thus first provider of spare parts catalogues with XVL integration
  • 2010 Start of execution of online and offline catalogues (based on Java programming language)
  • 2011 Development of the Product Configurator - standard software for the configuration of products with many variants, suitable for medium-sized companies

2012 - today

25 years of Docware

Relocation of the company to Fürth (Kaiserstrasse) to new offices

  • 2012 Spare parts catalogues can now also be used on tablet PCs and smartphones
  • 2013 Release 6 of PARTS-PUBLISHER and PPSync - fully automated updating of internet catalogues and tablet catalogues
  • 2014 First version of Online Catalogue and Offline Catalogue, redesign of Parts Shop (shop software)
  • 2015 Expansion of Docware with new management structure and additional offices

Partner

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SAP Deutschland SE  & Co
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SEAL Systems AG (D)
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Siemens Product Lifecycle Management Software (D, USA)
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Zindel (D)
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Leading full-service provider in all areas of technical documentation: user manuals, operating instructions or installation instructions – from computer animations through to electronic spare parts catalogues.

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360Parts (China)
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mobile X AG (D)
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Contact us!

Discover why these companies have chosen PARTS-PUBLISHER as their spare parts catalogue. Contact us now, and learn at first hand which strategic benefits PARTS-PUBLISHER can offer to your after sales service.